Field Technician I- Bloomington, IL
About the role
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
As a Field Technician I, you will play a hands-on role in supporting and maintaining Lumen’s fiber network and customer infrastructure. This position is ideal for individuals who enjoy working independently, solving technical problems, and delivering exceptional customer experiences. You will perform installation, maintenance, troubleshooting, and repair activities across network facilities and customer locations while ensuring service reliability and operational excellence. This role will be servicing the Bloomington, Il greater area.
Responsibilities
- Install, test, maintain, and repair telecommunications equipment and fiber infrastructure
- Troubleshoot service-impacting issues and perform corrective actions to restore customer services
- Support customer installations, service turn-ups, maintenance activities, and repair work
- Maintain and support ILA sites and network infrastructure throughout assigned service