Field Technician I - TN

About the role

Lumen is seeking a Field Technician I to join our dynamic team. This role involves managing assets, troubleshooting network equipment, and performing various maintenance tasks.

Responsibilities

• Processes deliveries and replenishes consumables
• Maintains tools, test sets, and electronic equipment
• Assists in installs, provisions, tests, and maintains DS0 thru OC192 services
• Troubleshoots network equipment, removes and replaces defective modules
• Monitors/locates route and assists in executing restoration in the event of a service interruption
• Performs preventive/scheduled maintenance and inspections on equipment and critical infrastructure
• Updates installation records, logs information on trouble tickets, and provides reports on status updates and issues
• Performs level 1 preventive scheduled maintenance and inspections on network and critical infrastructure equipment
• Updates/report inventory records changes, completes transactional updates within systems, and responds to requests for information/escalations
• Regularly provides status updates and reports problem situations related to assignments to management
• Evaluates individual performance in respect to area or national performance objectives
• Identifies areas of improvement as applicable
• Performs other duties assigned by management team

Requirements

• High School Diploma or GED
• Up to 2 years of relevant job experience including 1+ years network monitoring, installation, or maintenance/repair
• Entry-level technician with experience and/or knowledge of at least one of the four major technician disciplines: Transmission (DS1/DS3/SONET), Switching (circuit-switching/SS7), TCP/IP (routers/higher-layer protocols), and Outside Plant (Fiber locating, OTDR, Mass Fusion Splicing, etc.)
• Knowledge of locating fiber optic cable, right-of-way, and As-Builts
• Maintain site security and cleanliness
• PC skills and proficiency in Microsoft Windows and Office applications
• Ability to quickly learn corporate databases
• On-call 24x7 on a rotational basis, on stand-by, call out, dispatch, and overtime are required as dictated by the business
• Valid driver’s license

Preferred Qualifications

• 2+ years of relevant job experience
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills

Skills

• Understanding of basics of installation/change/decommissioning/testing of transport, Ethernet, SONET and IP network layers for all available bandwidths offered

Benefits

Lumen offers a comprehensive package of benefits designed to enhance your physical, mental, emotional, and financial wellbeing. These benefits include health, life, and voluntary lifestyle benefits, as well as other perks. For more information on our benefits, please visit: Life at Lumen.

Pay

This information reflects the anticipated base salary range for this position based on current national data. Individual pay is based on skills, experience, and other relevant factors. The base salary range for this position is $41,310 - $54,570 in certain locations.

Schedule

The schedule for this role is typically full-time, with some flexibility for on-call and standby duties.