Field Technician - Access Control

Job Summary

We are hiring an IT Field Technician with a strong focus on Access Control systems to install, support, and maintain physical security and IT infrastructure at customer sites. This role is hands-on, field-based, and ideal for someone with experience in access control hardware, networking, and customer-facing technical support.

Responsibilities

• Install, configure, and service access control systems (card readers, keypads, controllers, electronic locks)
• Troubleshoot access control software, permissions, credentials, and system integrations
• Perform on-site diagnostics for hardware, network, power, and cabling issues
• Configure IP-based security devices and PoE network equipment
• Run, terminate, label, and test low-voltage cabling (CAT5e/CAT6)
• Document installations, service calls, and system changes
• Provide basic user training and technical support
• Cook up with clients, facilities teams, and internal staff
• Travel to customer sites for scheduled and emergency service calls

Requirements

• 2+ years of experience as an IT Field Technician, Security Technician, or similar
• Hands-on experience with access control systems (HID, Lenel, Brivo, Openpath, Honeywell, Avigilon, or similar)
• Basic to intermediate knowledge of TCP/IP networking
• Experience with Windows OS and basic IT troubleshooting
• Ability to read wiring diagrams and floor plans
• Valid driver’s license and ability to travel

Preferred Qualifications

• Experience with CCTV / IP cameras
• Active Directory or identity system integrations
• Low-voltage or IT certifications (HID, CompTIA Network+, BICSI, etc.)
• MSP or customer-facing technical support experience

Physical Requirements

• Ability to lift up to 50 lbs
• Comfortable climbing ladders and working in ceilings or tight spaces
• Able to work indoors and outdoors as needed