Field Service Technician

About the role

The Field Service Engineer will provide technical service support for Comecer equipment to North American customers, focusing on mechanical and electrical aspects of Comecer systems. The role involves driving sales of After Sales Service maintenance agreements, service interventions, upgrades, disposable kits, and spare parts, and participating in SAT, IQ/OQ, and PQ activities for new installations.

Responsibilities

• Troubleshoot, repair, and maintain Comecer Group industrial equipment at customer sites in the United States and Canada
• Provide remote technical support via telephone and online (Help Desk level 1 & 2) for customers
• Use internal FUSION software to create and track machine issues via service tickets
• Execute service at customer sites based on instructions from the Service Planner
• Create work reports and service documentation and update internal records in FUSION
• Diagnose and address equipment problems promptly and clearly explain diagnoses and repairs to customers
• Handle difficult customer situations professionally
• Serve as a support engineer for mechanical and electrical issues related to Comecer equipment and systems
• Perform preventive maintenance activities including filter replacement, calibrations, and leak tests
• Ship and receive customer orders, stock shipments, and installation equipment
• Order and track spare parts and consumables inventory; proactively adjust stock to meet future needs
• Organize archives of user manuals, recommended spare parts lists, and technical documentation for equipment installed in the U.S. and Canada
• Assist in negotiating maintenance packages including service contracts and spare parts sets
• Establish and maintain positive working relationships with colleagues, vendors, and customers
• Seek opportunities to expand network and promote Comecer and ATS brands
• Pursue ongoing technical and product training

Qualifications

• At least a five-year Industrial Technical diploma with Mechanical/Electrical emphasis or equivalent work experience
• Ability to analyze, debug, and adjust Comecer equipment and systems
• Experience troubleshooting electrical and mechanical faults on industrial equipment using appropriate instrumentation and control interfaces
• Strong understanding of pneumatic, hydraulic, electrical, and mechanical components; ability to read drawings
• Experience troubleshooting automation systems
• Ability to work in a multi-disciplined environment under pressure and strict time constraints
• Customer-facing experience resolving problems
• Driven continuous improvement mentality with experience in root cause analysis and implementing solutions
• Excellent interpersonal and communication skills with fluency in English (written and oral)
• Excellent time-management skills; resilient, calm under pressure, self-driven, detail-oriented, consistent, and process-driven
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
• Eligible and able to travel domestically and internationally within 30 days of hire and legally eligible to operate a vehicle (essential function)

Job Specifications

• Physical demands: standing, walking, pushing, pulling, overhead reaching, bending to the floor
• Visual acuity: normal requirements for reading instructions and computer screens
• Hearing ability: normal requirements for understanding verbal instructions
• Working conditions: normal office environment with occasional exposure to high noise levels and/or physical hazards at customer facilities; capable of wearing appropriate PPE