Field Service Technician

About the Role

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. The Field Service Technician is responsible for delivering high-quality technical service and support to customers by installing, maintaining, troubleshooting, and repairing paint timing equipment and systems in the field. This position serves as the primary on-site technical representative and plays a critical role in equipment reliability, customer satisfaction, and fulfillment of service commitments.

What You Will Do at Graco

Field Service Execution

• Perform on-site installation, startup, calibration, preventive maintenance, and repair of paint tinting equipment and systems.
• Diagnose and resolve mechanical, electrical, hydraulic, pneumatic, and basic software issues.
• Follow established service procedures to ensure work is completed safely, accurately, and to the company's quality standards.

Customer Support & Experience

• Serve as the primary representative for technical resolution at customer sites.
• Communicate clearly with customers regarding service findings, recommendations, and next steps.
• Ensure service delivery meets customer expectations and service level commitments.

Service Planning, Documentation & Compliance

• Plan and manage daily service calls within an assigned territory to meet response time and service expectations.
• Accurately complete service reports, work orders, time entries, and expense reports using the company's systems.
• Manage tools, parts usage, travel, and expenses responsibly.
• Follow all safety policies, procedures, and customer site safety requirements.

Continuous Improvement & Technical Capability

• Provide phone and remote technical support when not performing on-site service.
• Identify recurring equipment or process issues and share insights with service leadership, engineering, and product teams.
• Serve as a technical expert for assigned products and applications by maintaining current knowledge, certifications, and hands‑on experience.

What You Will Bring to Graco

• Associate degree in a technical field or equivalent relevant field service experience.
• 2+ years of hands-on technical service, maintenance, or repair experience.
• Strong mechanical and electrical troubleshooting skills.
• Customer-focused mindset with clear, professional communication skills.
• Ability to work independently and manage time effectively in a field-based role.
• Valid driver's license and ability to travel regularly within assigned territory.

Accelerators

• Experience servicing industrial equipment or automated systems.
• Experience in manufacturing, industrial, or technical service environments.
• Familiarity with service management systems and mobile service tools.
• Advanced technical training or certifications relevant to relevant products or industries served.

Pay

$21.92 - $38.41 per hour