Field Technical Support – Construction Sealants & Coatings

About the role

Working under the direction of the Lab Manager, oversee the day-to-day activity associated with the Construction Sealants Application Development Center testing, databasing, reporting and subsequent customer interaction.

Responsibilities

• Support and collaborate with North American sales team to help grow sales and profitability in Insulating Glass, OEM manufacturing, Structural Glazing, Weatherseal, Roofcoat, Air-Water Barrier and Architectural Coatings segments through technical product-positioning and specification activities.
• Role includes external interaction with authorized distributors, direct customers, industry specification associates and trade associations.
• Responsive on-site project and technical support for both pre-construction and active construction project needs primarily within NAM with some limited activity in Mexico.
• Collaborate with Sales, Marketing, Product Management and Technology (R&D) to support technical needs within their functional area. This includes the creation of technical literature and support of New-Product-Introduction projects.
• Active participation in assigned trade organizations, symposia and conferences (ASTM, ABAA, FGIA, etc.) with the objective to help develop and execute strategies that represent, safeguard and promote MPM interests.
• Gather market competitive intelligence including new technologies, market trends, customer needs, IP opportunities and champion efforts to capitalize on opportunity by communicating and collaborating with MPM team associates in a timely and efficient manner.
• Prepare and deliver technical presentations to specification base; Architects, Consultants, SCIPs and property owner/managers.
• Write technical content for promotional materials for use to educate customers and marketplace and assist marketing communications to deliver professional, scientifically based presentations.
• Interface with function teams and outside agencies to arrange for product testing to attain various industry certifications and performance test requirements for product differentiation and competitive advantage.
• Create content and execute internal and external customer training programs, application procedure development, technical literature content creation, issue investigation and timely resolution.
• Identify and create procedures, tools, literature and other technical concepts to support sales growth in segments. Collaborate with Marketing and R&D on development of new product concepts based on market analysis/needs, customer input and competitive product review/analysis.
• Support NPIs, customer trials and tests, and additional ad-hoc activities as necessary.
• This position may require travel including overnight travel with estimated 25% of time.

Qualifications

• Bachelor’s degree in Engineering or Materials Science.
• Strong organization skills with ability to manage multiple assignments simultaneously
• Ability to operate in a cross-functional team environment
• Strong interpersonal skills
• Excellent oral and written communication skills in English
• Proficiency in Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• Proficiency in web-based and mobile applications
• Self-motivated individual with a high level of creativity and technical interest
• Ability to work independently and in a matrix team environment.
• Ability to travel including overnight travel with estimated travel 35% of time.

Preferred Qualifications

• Bachelor’s or Master’s degree in Architectural Engineering, Architecture, Building Sciences, Materials Science, or a related discipline is preferred and will be strongly considered.
• Technically oriented individual with interest in the commercial construction industry.
• Individual must be able to and have a comfort level to visit job site and factory settings for on-site support activity including roof-level work.
• Spanish and/or French fluency would be advantageous.

Pay

Base Pay Range: $80,500 - $117,700. The actual salary offered is determined by factors including but not limited