Technical Field Support

About the Role

This position provides internal and external product and technical support for a specific power generation, HVAC mobile equipment, heavy-duty diesel product line, or other OEM products.

Responsibilities

• Schedules and conducts branch training for power products.
• Compares the training levels of technicians to factory-determined training requirements, identifying areas of improvement for skills and training.
• Works directly with customers to resolve product failures or diagnostic issues.
• Supports new product and service sales team with technical expertise.
• Develops and instructs service and sales teams on the use of manufacturer-developed software.
• Ensures the branch is properly tooled to handle all service situations.
• Communicates product changes or information.
• Directly communicates with suppliers.

Requirements

• Associate's degree or related experience/training.
• Strong written and verbal communication skills.
• Ability to identify and implement process efficiencies.
• Computer and software skills including Excel and the Microsoft Office Suite.

Benefits

• 8 Paid Holidays & 1 Paid Wellness Day.
• Paid Time Off.
• Employee Referral Bonus Program.
• Medical, Dental & Vision Insurance.
• 401k with a Company Match.
• Company Paid Training.
• Growth & Leadership Opportunities.

About the Company

W.W. Williams was founded in Columbus, Ohio, in 1912. Today, The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico, including CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a varied customer base.

Our products and services include diesel engines, transmissions, heavy-duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions providers. We are relentlessly dedicated to helping our customers achieve maximum uptime. From single trucking to cranes to fleet management to power generators to military and commercial packaging — consider it done.

We are Genuine, Honest, and Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name — from service technicians to advisors to business executives — is committed to getting the job done right the first time. Our people are our greatest assets; we support our team with access to world-class training and development opportunities.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the U.S. and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers. Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.