Specialist Field Technical Support
PURPOSE OF THE POSITION
The Specialist, Field Technical Support is a hands-on technical leader who supports locomotive maintenance excellence across the network. Through coaching, mentoring, and on-the-job training, this role strengthens the technical capabilities of craft employees and apprentices while driving continuous improvement in safety, reliability, and performance.
POSITION ACCOUNTABILITIES
Champion locomotive reliability by supporting proactive, predictive, and overhaul maintenance strategies across critical locomotive systems
Communicate and reinforce new maintenance standards, technical instructions, quality alerts, and repair processes to shop team. Audit compliance with maintenance procedures, work scopes, and component repair standards to ensure consistency and quality
Provide hands-on technical support, coaching, and on-the-job training to facilitate program implementation and adoption of new technologies
Partner with Train & Engine (T&E) teams to investigate locomotive issues, identify root causes, and resolve operational challenges
Mentor apprentices, new hires, and craft employees through practical troubleshooting, failure analysis, and cross-functional training initiatives
Serve as a technical resource and subject matter expert, helping build workforce capability and a culture of continuous learning and improvement
POSITION REQUIREMENTS
A high school diploma or equivalent
10 years field experience in locomotive maintenance on GE and EMD locomotive fleets, in both mechanical and electrical
Proficiency in Microsoft Applications
SAP Plant Maintenance an asset
Strong coaching skills, with the ability to communicate both written and verbally in English and Spanish
Shift work and travel required
WHAT CPKC HAS TO OFFER
Flexible and competitive benefits package
Competitive company pension and/or retirement plans
Employee share purchase plan
Annual fitness subsidy
Part-time studies program
PRE-EMPLOYMENT REQUIREMENTS
Medical and Drug Testing
This is a safety sensitive position and a successful pre-employment medical assessment including physical, vision, hearing, and a negative company or regulated drug test is required.
Post hire qualification drug testing may also be required.
Background Investigation
Criminal history check
BECOMING A RAILROADER
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Management Conductor Program
CULTURE OF INCLUSION
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities.
For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion.
We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities.
Accommodations for the job application process can be provided, as appropriate, upon request.
All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).