Field Technical Specialist

The Tesla Field Technical Specialist position requires someone who is flexible, proactive, highly organized, and hardworking. Individuals should have a passion for and understanding of electric vehicles and Tesla's mission. Must have outstanding technical, communication, presentation, and organizational skills, while demonstrating a positive and professional approach.

What You'll Do

• Provides high-level technical field support to technicians and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
• Directly collaborates with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
• Engages in technical training and coaching to the field by providing the latest diagnosis product changes and information.
• Responds to situations where service technicians or product support have failed to isolate or fix an issue. Intercepts and resolves technical escalations that would normally need to be resolved by specialized Service Engineers.
• Create, edit, and improve technical articles and other service reference systems at Tesla and can generate field reports of a technical or operational nature.
• Reports design, reliability, critical issues and maintenance problems or bugs to design engineering/software engineering. Identifies the right stakeholders and recognizes trends and patterns in field failures, and provides potential solutions.
• Identifies possible improved service methodologies and collaborates directly with Engineering and the field to implement these improvements, including networking with key stakeholders to ensure timely resolution of technical issues. The goal is to improve service methods to a level that eliminates the need for the field to escalate technical issues.
• Works directly with the appropriate systems engineers to help create automated diagnostic routines, automate troubleshooting, and resolve technical issues. Potentially spends 50-60% of the time on site or traveling in the region, with occasional travel outside the region occurring.

What You'll Bring

• Completing 5 Mastery Certifications at Tesla is required.
• An Automotive Service Technician background is required.
• Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, is extremely beneficial.
• Understanding and application of electronics and electrical theory are required.
• Experience using Linux-based operating systems is highly required. Additionally, experience with Python, C/C++, or an equivalent scripting language are a distinct advantage.
• Ability to solve unique software and hardware problems which may not have been encountered before.
• Establishes priorities and manages workload effectively and efficiently. This is a professional level position that requires a high level of self-management ability.

Benefits

• Competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
• Medical plans - plan options with $0 payroll deduction
• Fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company-paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

The expected compensation for this position ranges from $91,200 - $136,800 annually, with details of participation in these benefit plans provided if an employee receives an offer of employment. The total compensation package for this position may also include other elements dependent on the position offered.