Field Technical Specialist

Responsibilities

• Carrying out on-site technical investigations with suppliers and/or customers to troubleshoot component failures or performance issues.
• Aiding Field Service Technicians with electrical and mechanical troubleshooting.
• Maintaining comprehensive logs of technical problems and tracking patterns of field failures.
• Applying information from Engineering Change Notices (ECNs) and Engineering Approved Deviations (EADs) to field operations; helping with root-cause analysis of field issues.
• Reviewing and testing work instructions for accuracy and practicality; conducting trial implementations.
• Preparing and sharing technical summaries and reliability reports for leadership.
• Collecting, analyzing, and communicating product reliability metrics.
• Producing clear presentations (e.g. PowerPoint) about technical findings for internal stakeholders.
• Reporting customer complaints and cooperating in warranty claim processes.
• Ensuring all required documents and standard forms are correctly completed and submitted.

Requirements

• A 2-year technical college diploma (or equivalent qualification) in a related engineering/technical discipline.
• At least 5 years of hands-on experience troubleshooting complex mechanical and electrical systems — especially in the automotive industry.
• Experience with J1939 communications, troubleshooting protocols and products using CAN buses.
• Proficiency with computer-based service tools, CAN loggers, and relevant analysis software.
• Experience with Ladder Logic and Multiplex Systems.
• Strong skills in technical writing and reporting.
• Ability to make clear, well-structured technical summaries and presentations.
• Valid driver's license for potential travel.

Qualifications

Must be able to perform any repairs and updates as required.

Skills

• Technical troubleshooting skills, particularly in the automotive industry.
• Knowledge of J1939 communications, troubleshooting protocols, and CAN buses.
• Proficiency with computer-based service tools, CAN loggers, and analysis software.
• Ladder Logic and Multiplex Systems experience.
• Strong technical writing and reporting skills.

Benefits

Starting Day One of Employment!

• Health, dental, and vision coverage
• Employee Assistance Program
• Paid holidays
• Paid time off
• Modern and clean work environment
• Competitive wages
• Ongoing training and development through a variety of initiatives