Field Technical Service (Non-Engineering) - Support 3

Responsibilities

• Independently travel nationally and internationally as Maag/Gala’s primary technical representative to customers.
• Interact with customers daily to provide solutions to maintenance, installation, and repair issues.
• Conduct annual follow‑up calls to all Maag/Gala customers to check on equipment and satisfaction.
• Participate in customer visits to support equipment installation, troubleshooting, maintenance, and repair activities.
• Plan logistics, coordinate with interagency contacts and the customer, execute trips, and report activities and expenses.
• Provide training to customers at Maag/Gala’s facility and at the customer’s location.
• Represent the company and collect customer feedback to facilitate continuous‑improvement opportunities.
• Conduct technical discussions regarding machinery repairs, upgrades, and selection to assist customers.
• Collaborate with engineering, manufacturing, parts, and equipment sales to develop customer‑focused solutions.
• Consider quality, accident prevention, occupational and environmental safety, and actively support damage avoidance.
• Perform tasks requested by management that relate to the position scope or arise from company needs.

Qualifications

• Mandatory: High school diploma or equivalent (additional technical skills a plus).
• Strong mechanical aptitude.
• Valid U.S. driver’s license (required to book rental cars for travel).
• Desirable: Technical training in electrical systems (single‑phase, 3‑phase, or low‑voltage).
• Desirable: Technical training on logic circuits, electric motors, gears/mechanical devices.
• Desirable: Multiple language skills.

Experience

• Desirable experience in a field service role.
• Experience using measuring and test equipment, including micrometers and multimeters.
• Experience writing progress and expense reports.
• Global travel experience.
• Experience in plastics processing or rotational molding highly desirable.

Skills and Competencies

• Excellent verbal and written communication skills.
• Highly organized and efficient.
• Independent self‑starter with strong problem‑solving ability; anticipates and avoids issues.
• Strong team player with a solid work ethic and commitment to win.
• Customer‑focused mindset.
• Results‑driven and committed to “winning the right way.”
• Language: English (100% proficiency).

Physical Requirements

• Regularly required to talk or hear.
• Very active role requiring standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• Ability to lift items up to 50 pounds.
• Frequent standing, walking, use of hands for finger, handle or feel, and reaching with hands and arms.
• Vision requirements: close, distance, color, peripheral, depth perception, and ability to adjust focus.
• Occasional prolonged sitting during international commercial air travel.

Work Environment

The position involves work in both office and factory‑floor settings, locally or at customer sites. In a factory setting, the employee may be exposed to fumes or airborne particles, moving mechanical parts, vibration, and loud noise levels; personal protective equipment may be required.

Schedule

Monday to Friday with possible weekends or holidays as needed.

Travel

Travel frequency is approximately 50 % of the time, with an average trip lasting five days. The employee homes most weekends; international trips can last up to two weeks.