Field Technical Representative

About the role

The Field Technical Representative (FTR) is a field-based position for the Warranty/Technical Services team at Amrize Building Envelope division. Based out of Nashville, Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area.

Responsibilities

• Train licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
• Perform technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, perform warranty claim investigations, and provide on-site technical construction assistance to professional architects, designers, and installers.
• Develop strong customer relationships and inspire customer confidence.
• Follow corporate and division policies and applicable governmental safety regulations.
• Work with internal and external customers to understand and document complex business needs and troubleshoot issues.
• Define and document a project, set timelines, align resources, and execute to meet deadlines.
• Investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
• Manage customer expectations throughout the investigation/troubleshooting process.
• Prioritize work.
• Maintain an understanding of current business initiatives and identify opportunities for improvement.
• Communicate, improve, and adhere to health, safety, and environmental policies in all work environments and areas.
• Promote a culture of safety and exhibit these behaviors.

Requirements

• Base Requirement: Bachelor’s Degree in Construction Management, or Architecture; Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214); High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
• Additional Requirements: Strong technical expertise in most of the following products and an aptitude to learn the rest: Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam Garden Roofing Systems including: M) Built In Place, N) Modular Must be personable and professional and maintain a high-level of integrity Strong customer service focus Strong verbal and written communication skills Ability to think outside the box Good organizational and time management skills are a must Must be able to travel overnight 20% - 30% of the time by air or car Must also be able to work flexible hours with minimum notification when necessary Must possess a current driver’s license Claims Adjusting Experience.

Qualifications

• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.
• Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit test.