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Field Technical Representative

Amrize Building Envelope · Arizona, United States · 1 mo ago
RemoteRemoteBusiness DevelopmentFull-time

About the role

The Field Technical Representative (FTR) is a field-based position for the Warranty/Technical Services team at Amrize Building Envelope division. Based out of Nashville, the Technical Services team is vital and growing, with the FTR reporting to the Regional Technical Manager for their respective area. The FTR serves as the "boots on the ground," responsible for educating customers, sales representatives, and teammates on proper application techniques for Elevate, GenFlex, and Gaco roofing products.

Responsibilities

  • Educate customers, sales representatives, and teammates on proper application techniques for Elevate, GenFlex, and Gaco products per product specifications.
  • Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty, type/term, and construction site specific conditions.
  • Provide feedback on company literature, specs, construction details, and assemblies to ensure the most accurate information is available for the customer.
  • Develop strong customer relationships and inspire customer confidence.
  • Able to follow corporate and division policies and applicable governmental safety regulations.
  • Work with internal and external customers to understand and document complex business needs and troubleshoot issues.
  • Define and document a project, set timelines, align resources, and execute to meet deadlines.
  • Investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
  • Effectively and proactively manage customer expectations throughout the investigation/troubleshooting process.
  • Prioritize work and maintain an understanding of current business initiatives and identify opportunities for improvement.
  • Communicate, improve, and adhere to health, safety, and environmental policies in all work environments and areas.
  • Promote a culture of safety and exhibit these behaviors.

Requirements

  • Bachelor’s Degree in Construction Management, or Architecture; Minimum 8 years active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
  • High school diploma and minimum of 10 years’ construction experience in a Commercial Roofing Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.

Additional Requirements

  • Strong technical expertise in most of the following products and an aptitude to learn the rest:
    • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC
    • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR
    • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies
    • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings
    • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam
    • Garden Roofing Systems including: M) Built In Place, N) Modular
  • Personable and professional with a high level of integrity.
  • Strong customer service focus and excellent verbal and written communication skills.
  • Ability to think outside the box and good organizational and time management skills.
  • Able to travel overnight 20% - 30% of the time by air or car.
  • Must be able to work flexible hours with minimum notification when necessary.
  • Must possess a current driver’s license.
  • Claims Adjusting Experience.
  • Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators.

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