Field Technical Manager (Dublin, OH)
LG Electronics North America · Dublin, OH · 1 mo ago
Engineering$95k–$125k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes description of company, then "What We Can Offer", "The Opportunity", responsibilities (the long paragraph after The Opportunity), then Qualifications, then Recruiting Range (Pay), Benefits Offered (two sections: Full-Time Employees and Temporary/Contractors). Also there is a Privacy Notice etc which is boilerplate to remove. Also there is "Recruiting Range $95,000—$125,000 USD" which is Pay. Benefits Offered: we need to include Benefits section only if posting actually states them. It does. We need to combine the two bullet lists? The Benefits Offered includes two paragraphs: one for Full-Time Employees (list of benefits) and one for Temporary/Contractors (eligible for relevant benefit programs offered through partner agencies). We can treat as a single Benefits section with subpoints? The instruction: Use
- for any list of duties/requirements/benefits. So we need to list benefits as
- . For the two categories, we could still list each benefit as li. The temporary contractors line is not a list but a sentence; we could include as li as well.
We must not repeat job title as heading. No Job ID. Use headings for sections: About the role? Actually the posting includes "What We Can Offer" and "The Opportunity". Those could be considered sections. The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map sections accordingly. Likely headings: About the role (maybe combine company overview?), Responsibilities (the long list after The Opportunity), Qualifications, Pay, Benefits. Also maybe "What We Can Offer" could be considered "About the role"? But we have "What We Can Offer" describing employee experience; could be part of About the role or maybe we can omit if not needed? The instruction: include a section ONLY when the posting has real, specific content for it. So we need to decide which sections have content. We have company overview at start: "Step into the innovative world of LG Electronics..." That's about the company, not the role. Could be considered "About the role"? Might be okay to include as About the role (company description). But the instruction says use headings like About the role, Responsibilities, etc. So we can have
About the role
with paragraph(s) describing LG and what they offer? However "What We Can Offer" is separate; maybe we can incorporate that into About the role as well. Better: Use About the role for company overview and what they offer. Then Responsibilities for the long list after The Opportunity. Then Qualifications. Then Pay. Then Benefits. We must not include Schedule (no info). Not include Skills (maybe not separate). Requirements maybe same as Qualifications; but we have Qualifications section. We'll not duplicate. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can format them as paragraphs or list items. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. At end there is Privacy Notice, accommodation contact, EEO statement, pay transparency note. Those are boilerplate; we should remove them. Also duplicate "Benefits Offered" appears twice? Actually there is "Benefits Offered Full-Time Employees ..." then later "Benefits Offered Temporary/Contractors ...". We'll combine. Now craft HTML. Structure:About the role
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Maybe also include "What We Can Offer" paragraph(s). Could add anotherafter that.
What We Can Offer
A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success. We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill—and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!
But the instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It didn't list "What We Can Offer". However we could treat that as part of About the role. But we already have About the role with company overview; we could add the "What We Can Offer" paragraph(s) within same section. That might be okay. Better to keep only the headings from the list. So we will have About the role (including company overview and what they offer). Then Responsibilities. Then Qualifications. Then Pay. Then Benefits. Thus we need to embed the "What We Can Offer" paragraphs inside About the roleafter the company overview. Now Responsibilities: The long paragraph after "The Opportunity". It contains many sentences, each describing a duty. We need to turn into
- items. We must preserve all substantive information; we can split by sentences or logical clauses. The instruction: Use
- for any list of duties/requirements/benefits. So we should convert the responsibilities into a list. We need to parse the responsibilities text: "The Opportunity This role will be based in Dublin, OH and act as a Technical and Operational Liaison between LGEUS PRI Organization and PRI's customer companies (ex: LG Energy Solution), LGEUS HQ and LGE PRI HQ at the US PRI's project site. Manage information flow for escalated service cases to proper LGEUS & HQ personnel to facilitate timely solutions and countermeasures in support of PRI's customer companies. Responsible for managing sensitive proprietary information including software, tools and technical documentation from the factory for dissemination to PRI's customer companies. Facilitate knowledge transfer sessions, create technical documents and provide relevant training. Attend regularly scheduled factory visits to manage specific matters face to face with appropriate personnel. Manage and attend factory site visits for PRI's customer companies jobsites with applicable HQ personnel. Support of PRI's customer companies via phone, email onsite visits to bring solutions to challenging site issues. Testing and verification of system solutions for all LG PRI equipment and controls, provide documentation and knowledge transfer of important discoveries of such testing. Aftermarket process development, implementation and improvement utilizing metrics to achieve efficiency and results improvements across internal and external channels. Manages day to day field operations of all Aftermarket Field Technical Specialists, provides expert level product knowledge, problem resolution and technical expertise and is responsible for training and mentoring of all team members. Coordinates all LGEUS & LGE PRI HQ technical knowledge sharing to facilitate timely resolution of field related issues. Operation and management of the PRI's project site, including equipment set-up and production, customer service, safety management, and general affairs.Manages day to day activities of PRI's customer companies.Utilizes advanced metrics to analyze, develop and implement process development.Manages expert level LGEUS/HQ technical knowledge share in resolving outstanding field issues and implementing field processes and procedures.Responsible for professional technical development of all field technical specialists.Provide guidance and advice as a technical subject matter expert to ensure Field Service issues are brought from inception to resolution.Serves as technical liaison between LGEUS PRI Organization and PRI's customer companies.Manage information flow and knowledge transfer sessions for PRI's customer companies.Able to understand, articulate, communicate and respond to detailed technical issues in a timely and concise manner.Maintain current functional and technical knowledge of LGEUS PRI Organization supply battery manufacturing machines and parts for electric vehicles.Provide expert level Product Support to internal and external customers by researching and providing solutions to challenging field service issues.Manages Installation & Service Manual Validation Process– Verification of manuals via testing in Quality/Training Lab to improve literature for internal and external technical specialists.Coordinate with Technical Writing team to insure PRI's customer companies are complete, consistent, concise and unambiguous.Accompany PRI's customer companies factory engineers in field visits to resolve escalated field technical issues.Perform testing and evaluates equipment and controls solutions in LGEUS PRI Organization and document findings in distributable format for internal and external customers.Perform EV battery machine set-up with LGEUS PRI & technical team engineers and partners.Communicate directly with PRI's customer companies' production department to coordinate preventive maintenance and troubleshooting in the production area.Daily Production Data Analysis and Report Preparation.Preparation of documents related to CS operation and facility maintenance after facility AT, and initial response in case of issue.PRIX & PRIX-US, manages the personnel of partner companies and shares equipment status and issues.Maintain records of all preventive maintenance and troubleshooting tasks." We need to split into sensible list items. Each sentence seems a duty. We'll create
- for each sentence. Ensure we keep all details.
We'll need to be careful about punctuation.
Now Qualifications: The paragraph after "Qualifications". It's a long list of abilities. We need to turn into
- items as well.
Qualifications text:
"Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety.Bilingual in English and Korean.Excellent communication skills and interpersonal skills to interact effectively with diverse client group.Ability to troubleshoot in depth service issues via phone and onsite.Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures.Ability to write reports and business correspondence.Ability to read and edit technical drawings/prints.Ability to effectively present information and respond to questions from management, clients and customers.Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly.Ability to anticipate and solve practical problems and resolve issues.Self-starter with the ability to work both independently and within a team.Ability to effectively communicate ideas and properly describe problems and solutions.Ability to effectively handle multiple tasks.Well-developed planning, organization, analytical, and decision making skills.Proficient computer skills, such as Excel and PowerPoint.Ability to produce clear, timely and concise documentation and have well developed problem solving skills."
We need to split by periods (some have no space after period? Actually there is no space after period before next sentence? Eg "...safety.Bilingual". We'll treat as separate.
Now Pay: "Recruiting Range $95,000—$125,000 USD". We'll put in
under Pay heading. Benefits: We have two paragraphs: "Benefits Offered Full-Time Employees No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. Performance based Short-Term Incentives (varies by role).Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.Family orientated benefits
- items as well.
Qualifications text:
"Bachelors Degree with 5+ years experience in the automation field or in a technical support role or in site management including operation and safety.Bilingual in English and Korean.Excellent communication skills and interpersonal skills to interact effectively with diverse client group.Ability to troubleshoot in depth service issues via phone and onsite.Ability to read, analyze and interpret technical business periodicals, professional journals and technical procedures.Ability to write reports and business correspondence.Ability to read and edit technical drawings/prints.Ability to effectively present information and respond to questions from management, clients and customers.Ability to work in a technically dominated environment: engineering, contracting and construction trades and able to absorb and commit technical information to knowledge quickly.Ability to anticipate and solve practical problems and resolve issues.Self-starter with the ability to work both independently and within a team.Ability to effectively communicate ideas and properly describe problems and solutions.Ability to effectively handle multiple tasks.Well-developed planning, organization, analytical, and decision making skills.Proficient computer skills, such as Excel and PowerPoint.Ability to produce clear, timely and concise documentation and have well developed problem solving skills."
We need to split by periods (some have no space after period? Actually there is no space after period before next sentence? Eg "...safety.Bilingual". We'll treat as separate.
Now Pay: "Recruiting Range $95,000—$125,000 USD". We'll put in
- items. We must preserve all substantive information; we can split by sentences or logical clauses. The instruction: Use
- . For the two categories, we could still list each benefit as li. The temporary contractors line is not a list but a sentence; we could include as li as well.
We must not repeat job title as heading. No Job ID. Use headings for sections: About the role? Actually the posting includes "What We Can Offer" and "The Opportunity". Those could be considered sections. The instruction: use