Field Tech II

Responsibilities

• Perform advanced exchange of like for hardware.
• Sound understanding of customer support, operations, and processes.
• Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager.
• Working knowledge of Windows operating systems, networks, and tools is required.
• Working knowledge of typical banking equipment.
• Able to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail, quality, and SLA.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

Qualifications

• Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience.
• Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager.
• Working knowledge of Windows operating systems, networks, and tools is required.
• Working knowledge of typical banking equipment.
• Demonstrated capability to achieve results in a fast-paced, client-driven environment.

Skills

• Proficiency in configuring hardware and completing necessary application setups.
• Obtain customer confirmation that the issue has been resolved.
• Follow-up with end users to provide status updates as per service level guidelines (SLA's).
• Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels.

Pay

The hourly rate for this position is between $19.50 - $27.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits