Field Tech II
Duties And Responsibilities
Performing advanced exchange of like for hardware.
Sound understanding of customer support, operations, and processes.
Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager.
Able to coordinate and prioritize multiple tasks simultaneously in a fast-paced environment while maintaining attention to detail and quality.
Follow-up with end users to provide status updates as per service level guidelines (SLA's).
Attention to inventory levels and the ordering process to replenish and maintain vehicle stocking levels.
Skills & Qualifications
- Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school or equivalent work experience
- Able to communicate effectively both written and verbally, with customers, peers, Team Lead, Service Delivery Manager
- Working knowledge of Windows operating systems, networks, and tools is required
- Working knowledge of typical banking equipment
- Demonstrated capability to achieve results in a fast-paced, client-driven environment
Pay
The hourly rate for this position is between $20.25 - $27.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 12 days annually)
- Paid time off (minimum of 10 days annually, which increases with seniority level)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits