Field Tech II

Duties And Responsibilities

• Unparalleled technical support for national home improvement retail clients.
• Exceptional customer service and relationship building competence.
• Self-motivated, punctual, and able to work independently.
• Work in physically demanding environment (lifting, bending, climbing, walking).
• Understand AC/DC and backup power concepts.
• Excellent time management and reporting skills.
• Manage triage, troubleshooting, and resolution to client scope on IT equipment.
• Occasionally works at heights of 20' to 25', lift equipment training provided.
• Document efforts, issues, and resolutions, close cases/tickets daily.
• Experience desired in copper and fiber cabling and various terminating connectors.
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client’s level of understanding.
• POS Systems repair, Lexmark Printer repair, Access point repair, Thin client repair, Refresh projects.
• Able to lift 25 lbs.
• 40-hour work week mandatory.

Skills & Qualifications

• One year IT technical support experience.
• Cash recycler repair experience is highly preferred.
• CompTIA A+ (preferred).
• CompTIA certification preferred.
• Driver's License (Required).

Pay Range

The hourly rate for this position is between $16.50 - $22.00 per hour, unless the local minimum wage is higher.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits