Field Tech II

About the role

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Field Tech II to join our team. As a Field Service Technician, your role will include unparalleled technical support for our national home improvement retail clients, allowing them to experience the best support available within the industry.

Responsibilities

• Support clients' IT/Data problem tasks, provide prompt action, and deliver support and resolution for daily technical requirements
• Manage triage, troubleshooting and resolution to client scope on IT equipment
• Document efforts, issues and resolutions, close cases/tickets daily
• Provide consistent documentation, tracking and monitoring issues, providing notes and feedback
• Make in-field decisions for a positive result
• POS Systems repair
• Lexmark Printer repair
• Access point repair
• Thin client repair
• Refresh projects
• Occasionally works at heights of 20' to 25', lift equipment training provided
• Able to lift 25 lbs

Requirements

• THIS IS NOT A REMOTE POSITION
• Must be able to work in physically demanding environment (Lifting, bending, climbing, walking extensively)
• Exceptional Customer Service and relationship building competence
• Must be self-motivated, punctual, and able to work independently
• Must have a working cell phone
• Travel within a radius of 25 to 150+ miles daily in a specific route
• Understand AC/DC and backup power concepts
• Excellent time management and reporting skills
• Familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix)
• Experience desired in copper and fiber cabling and various terminating connectors
• Proficient communicator with emotional intelligence insight for explaining IT terminologies at the client's level of understanding
• 40-hour work week mandatory

Qualifications

• One year IT technical support experience
• Cash recycler repair experience is highly preferred
• CompTIA A+ (Preferred)
• Net+ CompTIA certification preferred
• Driver's License (Required)

Pay

The hourly rate for this position is between $15.00 - $20.00 per hour, unless the local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum of 10 days annually, which increases with seniority level), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. More detailed information can be found here.