Field Tech II

Duties And Responsibilities

• Unparalleled technical support for national home improvement retail clients.
• Exceptional customer service and relationship building.
• Self-motivated, punctual, and able to work independently.
• Work in physically demanding environments (lifting, bending, climbing, walking).
• Understand AC/DC and backup power concepts.
• Excellent time management and reporting skills.
• Manage triage, troubleshooting, and resolution for IT equipment.
• Occasionally work at heights of 20' to 25', lift equipment training provided.
• Document efforts, issues, and resolutions, close cases/tickets daily.
• Experience in copper and fiber cabling and various terminating connectors.
• Proficient communicator with emotional intelligence insight for explaining IT terminologies.
• Repair POS systems, Lexmark printers, access points, thin clients, and perform refresh projects.
• Able to lift up to 25 lbs.
• 40-hour work week mandatory.

Skills & Qualifications

• One year IT technical support experience.
• Cash recycler repair experience preferred.
• CompTIA A+ certification preferred.
• CompTIA Net+ certification preferred.
• Driver's License required.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• AD&D insurance.
• Disability plans.
• Employee Assistance Program.
• Paid holidays (up to 12 days annually).
• Paid time off (minimum of 10 days annually, increasing with seniority).
• Paid parental leave (minimum of 10 days annually).
• 401(k).
• FSA/HSA pre-tax benefits.