Field Tech II
Compucom · Chicago, IL · 5 days ago
Information Technology$17.62–$23/hrFull-time
Responsibilities
- Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
- Troubleshoot and resolve hardware, software, and network issues
- Perform installations, upgrades, and break/fix support
- Support copper and fiber cabling, including basic terminations
- Document all work, updates, and resolutions in ticketing systems
- Work with remote teams to resolve escalated technical issues
- Occasionally work at heights (20–25 feet) and lift up to 25 lbs
Qualifications
- 1+ year of IT technical support or field technician experience
- CompTIA A+ (required), Network+ preferred
- Experience with Windows, macOS, or Linux environments
- Familiarity with networking fundamentals and IT hardware
- Experience with cabling (copper/fiber) is a plus
- Strong communication and customer service skills
- Valid driver's license required
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 12 days annually)
- Paid time off (minimum of 10 days annually, which increases with seniority level)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits
Pay
The hourly rate for this position is between $17.62 - $23.00 per hour, unless the local minimum wage is higher.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 12 days annually)
- Paid time off (minimum of 10 days annually, which increases with seniority level)
- Paid parental leave (minimum of 10 days annually)
- 401(k)
- FSA/HSA pre-tax benefits