Field Tech II

Compucom Systems, Inc. provides end‑to‑end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. The company seeks a Field Tech II to deliver unparalleled technical support for national home‑improvement retail clients, ensuring an excellent customer experience through professional, self‑motivated service and thorough documentation.

Responsibilities

• Work in a physically demanding environment (lifting, bending, climbing, extensive walking).
• Provide exceptional customer service and build strong client relationships.
• Be self‑motivated, punctual, and capable of working independently.
• Maintain a working cell phone for job communications.
• Travel daily within a radius of 25 – 150+ miles on a specific route.
• Understand AC/DC and backup power concepts.
• Demonstrate excellent time‑management and reporting skills.
• Support various operating systems (Windows, macOS, Linux/Unix).
• Manage triage, troubleshooting, and resolution of IT equipment issues.
• Occasionally work at heights of 20 – 25 ft (lift equipment training provided).
• Document efforts, issues, and resolutions; close cases/tickets daily.
• Experience with copper and fiber cabling and various terminating connectors is desired.
• Communicate technical concepts with emotional‑intelligence insight at the client’s level of understanding.
• Repair POS systems, Lexmark printers, access points, and thin clients.
• Perform refresh projects.
• Lift up to 25 lb.
• Maintain a mandatory 40‑hour work week.

Requirements

• At least one year of IT technical support experience.
• Cash recycler repair experience is highly preferred.
• CompTIA A+ certification (preferred).
• CompTIA Network+ certification (preferred).
• Valid driver’s license (required).
• Authorization to work in the United States without employer sponsorship.
• Physical ability to lift 25 lb and work at heights up to 25 ft.
• Ability to perform demanding tasks such as lifting, bending, climbing, and extensive walking.

Pay

The hourly rate for this position is $19.50 – $26.00 per hour, unless the local minimum wage is higher. Starting pay may vary based on geography, skills, education, experience, and other qualifications.

Benefits

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum 10 days annually, increasing with seniority)
• Paid parental leave (minimum 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre‑tax benefits