Field System Engineer - Eastern Atlanta/Athens, GA

Position Summary

The Field Systems Engineer (FSE) is responsible for attending to service needs of bioMerieux customers within their assigned geographic territory, as well as nationally, on an as-needed basis, utilizing appropriate tools and test equipment. The FSE is a self-starter, with the ability to deliver a best-in-class customer experience, while working remotely without direct supervision and able to conduct overnight travel on short-notice.

Position Duties

• Customer Service & Technical Execution: Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications.

• Relationship Building & Sales Support: Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams.

• Collaboration & Revenue Generation: Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves.

• Training Travel: Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed.

• Customer Visit Travel: Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel.

• On-Call Support: Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support.

• Documentation & Compliance: Timely and accurate completion of service work orders, QA checklists, and internal training requirements.

• Scheduling & Reporting: Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties.

• Fleet Management: Follow all company policies related to the use and upkeep of the assigned fleet vehicle.

• Asset & Inventory Management: Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy.

• Professional Development & Collaboration: Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience.

• Strategic & Promotional Support: Represent bioMérieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities.

• Perform all work in compliance with company quality procedures and standards.

• Perform other duties as assigned.

Qualifications

• Required Education, Training and Experience: Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline. 2+ years of professional related experience in troubleshooting and/or repair of complex electro-mechanical, electronic, computer, electrical systems in commercial, industrial, or military setting required.

• Education Substitution: In lieu of a Bachelor's degree, 6+ years of relevant experience, defined above, is required.

• Must have and maintain a valid driver’s license in state of residence.

• Preferred Education, Training And Experience: Experience in troubleshooting and/or repair of biomedical, vacuum systems, host/remote communications and network systems, or similar systems and in a clinical laboratory setting preferred. Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred. Experience in a field service role preferred. Experience in the principles and practices of laboratory operations preferred.

Knowledge, Skills, And Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.

• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.

• Detail orientation to complete tasks without errors and produce high-quality work.

• Thrive in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.

• Organizing work and resources efficiently to ensure smooth operations.

• Troubleshooting issues to identify and resolve problems efficiently.

• Demonstrates assertiveness and confidence in the face of a challenge.

• Effective verbal, written and presentation skills.

• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.

• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.