Field Support Technician

About the role

This position assists and provides IT services to internal customers located at our jobsites around the country. Support includes installation, documentation, and testing of computer systems and peripherals, as well as establishing standards and guidelines for supporting local and remote sites. This position requires the ability to identify and organize tickets and requests according to priority.

Responsibilities

• Provide day to day support to our remote Jobsites
• Prioritize problems and incidents and escalate to internal teams
• Physical Installation of Meraki networks
• Physical Installation of full site Mesh networks
• Satellite communication installation
• Basic Knowledge of Cisco AV Room kits (Webex)
• Basic understanding of Design and Construction delivery process
• Create and document training materials and knowledge articles
• Provide training on software, hardware, and systems to Clayco Team Members
• Preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
• Perform post-resolution follow-ups to requests and incidents
• Manage printer hardware and software throughout our jobsites
• Provide feedback on recurring incidents to engineering and development teams
• First line of troubleshooting for remote networks
• Adaptive and willing to learn business processes
• Self-starter with the ability to work without direct supervision
• Effective communication skills and deductive reasoning ability
• Work with the Service Desk, Device Support, Engineering, VDC, and Development teams to determine and resolve problems received from clients local and remote
• Work with ISP vendors and managed services support partners to resolve technical problems
• Perform regular health checks on equipment at remote sites
• Use diagnostic utilities, knowledge bases, and internet resources to document and create troubleshooting processes that can be utilized by others
• Provide technical assistance for project planning and support
• Identify and inform Leadership of recurring Incidents

Requirements

• 1 to 4 years of experience in IT
• 60% plus Travel
• Ability to use hand and power tools
• Lift and move heavy objects (50+ lbs)
• Service industry experience
• Strong interpersonal and communication skills
• Basic MS Office Suite/iOS support
• Experience using enterprise ticketing system (ServiceNow)
• Knowledge of AV solutions
• Experience with cellular technologies (cradlepoints, hotspots)

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Discretionary Annual Bonus: Subject to company and individual performance.
Comprehensive Benefits Package Including: Medical, dental and vision plans, 401k, generous PTO and paid company holidays, employee assistance program, flexible spending accounts, life insurance, disability coverage, learning & development programs and more!

Pay

Salary range for this position is approximately $55,000 - $65,000 +/- annually (not adjusted for location).

Schedule

N/A