Field Support Specialist - Eastern Region

Role Overview

The Field Support Specialist (FSS) serves as a key partner to franchisees throughout the Eastern Region during the new center opening process, acting as the bridge between franchise owners and the corporate training team. This role guides franchisees from pre-opening through grand opening, providing the structure, training, and operational support needed to establish a successful and sustainable business.

Primary Responsibilities

• Lead the end-to-end new center opening process, from initial setup through soft and grand opening
• Equip franchisees with the tools, training, and best practices needed to launch successfully and operate in alignment with the Mathnasium model
• Prioritize and establish clear, measurable (SMART) goals for center performance and growth
• Collaborate with Marketing to execute localized strategies that drive awareness and accelerate early revenue
• Maintain oversight of progress toward key performance indicators and provide proactive coaching to support early-stage success
• Communicate insights, opportunities, and progress updates to franchisees, Franchise Business Consultants (FBCs), and internal leadership
• Build strong, trust-based relationships with franchisees and cross-functional teams
• Manage travel and expenses responsibly in alignment with company guidelines

Core Capabilities

• Ability to lead, influence, and inspire franchisees
• Strong operational mindset with a focus on systems, compliance, and process improvement
• Effective cross-functional collaboration and organizational awareness
• Skilled in business consulting and performance coaching
• Results-driven with strong goal-setting and execution skills
• Brand ambassador with a commitment to maintaining Mathnasium standards
• Highly organized, detail-oriented, and self-directed
• Professional, accountable, and adaptable

Required Qualifications

• 3+ years of experience working with franchisees or in a consultative business role
• Demonstrated ability to influence and guide business owners toward performance goals
• Strong communication skills, including active listening, written, and verbal
• Hightly organized with the ability to manage multiple priorities effectively
• Self-motivated with a strong sense of ownership and accountability

Preferred Qualifications

• Bachelor’s degree (Education, Math, or related field preferred)
• Prior or current experience with Mathnasium strongly preferred
• Background in math education or a passion for math learning
• Alignment with Mathnasium’s mission and a desire to positively impact students, families, and communities