Field Support Representative, Member Experience

About the role

The Member Care team is at the forefront of Sidecar Health's business. Your role is crucial: support our members on their healthcare journeys. We're expanding our team and are looking for warm, passionate individuals to join us to enhance the best experience in healthcare.

Responsibilities

• Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Requirements

• Reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area (locations up to 3 hours away one way)
• A track record of reliability, accountability, and strong communication that enables you to work independently and effectively
• A proactive mindset with strong problem-solving skills — you turn challenges and complaints into solutions and wins
• The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint
• A desire to grow within the company — this high-visibility role offers opportunities for professional development and collaboration across teams
• Empathy and relationship-building skills that help you connect with members and partners in meaningful ways
• Flexibility and open schedule availability to meet the needs of members in the field
• (Preferred) Healthcare and/or insurance experience

Qualifications

• Bilingual (preferred)

Skills

• Excellent communication skills
• Problem-solving skills
• Customer service skills
• Relationship-building skills

Benefits

• Competitive salary (50k-55k)
• Equity package
• Comprehensive Medical, Dental, and Vision benefits
• 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Pay

$50,000 - $55,000 annually

Schedule

Flexible schedule available to meet the needs of members in the field