Field Support Representative

DSI Systems Inc. is seeking a Field Support Representative to ensure consistent, high-quality retail execution across assigned AT&T locations. This role focuses on daily in-store visits, maintaining brand standards, supporting retail staff, and capturing field-level insights as a frontline ambassador for AT&T.

About the role

At DSI, our culture is built on teamwork, accountability, and a commitment to field excellence. We empower our Field Support Representatives to build strong relationships with store management, deliver exceptional customer experiences, and uphold the highest standards of merchandising and retail execution. Our team thrives on collaboration, continuous improvement, and a shared passion for representing the AT&T brand with integrity and professionalism.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T
• Observe and provide feedback on seller interactions and customer engagement
• Build and maintain strong relationships with store management and retail associates
• Support and train store staff on AT&T product knowledge and customer experience best practices
• Visit assigned stores within your territory in person regularly
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance
• Attend regional team calls, training sessions, and field events as needed
• Ensure merchandising standards are current, meet plan-o-gram, and promotional offerings are presented
• Manage all program logistics in coordination with DSI and AT&T
• Complete various administrative responsibilities in a timely manner
• Collaborate with colleagues to ensure project success
• Adhere to supplier policies and procedures
• Visit a minimum of 5 stores per day
• Act as a role model within and outside the supplier
• Maintain a positive and respectful attitude
• Consistently report to work on time and prepared to perform duties
• Manage expenses effectively and stay within budget

Requirements

• 1-3 years of experience in field operations, retail support, or territory management
• Strong interpersonal and communication skills with a service-oriented mindset
• Highly organized and self-motivated, with the ability to manage a daily route independently
• Proficient in using mobile apps and reporting tools for field documentation
• Reliable transportation and flexibility to travel within the assigned territory
• Competitive spirit to drive goal achievement

Preferred Skills

• Experience in wireless, telecom, or consumer electronics retail environments
• Familiarity with field reporting platforms like Repsly or Salesforce
• Bilingual (Spanish/English) is a plus

Pay

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Benefits

• Paid vacation and sick time
• 401k plan
• Employee profit sharing program
• Medical, dental, and life insurance
• Mileage reimbursement
• AT&T wireless discount
• Ongoing training and development
• Potential for career growth—we prefer to promote from within