Field Support Representative

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Key Responsibilities

• System operations, maintenance, and training
• Warranty facilitation
• Tactical systems engineering expertise
• Mission support management
• Systems engineering principles application
• Operational requirement alignment
• User interface management
• Server administration
• Access control implementation
• Supporting imaging and configuration
• Ensuring system interoperability

Requirements

• Fluency in English (written and spoken)
• Active TS/SCI security clearance with the U.S. Government
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline (Preferred)
• Minimum of ten (10) years of experience providing field support, systems administration, systems integration, sustainment, or technical support for complex information technology, communications, or mission systems
• Strong written and verbal communication skills with the ability to effectively communicate technical information to both technical and non-technical audiences

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk and working on a computer
• Ability to lift up to 50 lbs.
• Work in austere field conditions
• Frequent use of hands and fingers for typing, writing, and handling documents
• Clear vision and hearing required for meetings, presentations, and communication
• Frequent interaction with clients, executives, and government officials in both in-person and virtual settings
• Regular travel to customer sites, government facilities, and industry events
• Fast-paced, deadline-driven environment requiring adaptability and responsiveness
• Work may occasionally be performed in secure government facilities, requiring adherence to security protocols
• This position may involve travel to government test sites, training ranges, and operational locations, including potential OCONUS destinations for short periods of time
• Work may be conducted in laboratory, workshop, office, and field environments with varying conditions

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