Field Support Representative

About the role

We are looking for a highly-motivated and technical individual with UAS experience who is comfortable interfacing with Defense and Government customers as well as other Federal and enterprise customers to provide best-in-class onsite and remote technical and logistics support.

By taking ownership of customer relationships in the field and collecting feedback, you will be a trusted partner and liaison between Program Management, Product, Support and Engineering. You will advise both Skydio and the Customer, expediting the product feedback communication loop and helping manage the customer technical enablement, troubleshooting, repair and maintenance workstreams.

What makes you a good fit

• Ability to travel up to 80%+ Globally to provide field support to our Federal and Defense customers.
• 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS (Unmanned Aircraft Systems) for large clients, preferably with government or military customers.
• Adept at technical troubleshooting, problem-solving, and are familiar with triage and escalation workflows.
• Assertive self-starter with excellent interpersonal and written communication skills.
• OCONUS (deployed) military experience is strongly preferred.
• Familiarity with RMA, spares, logistics or other repair workflows is preferred.
• Experience in Linux operating systems is preferred.
• Experience with military standard maintenance practices is preferred.
• Existing or prior security clearance is preferred.
• Creative thinking with the ability to multitask.
• Unwavering professionalism.

Compensation

At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles.

The annual base salary range for this position is $100,000 - $120,000*.

Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.

Regular, full-time employees are eligible to enroll in the Company’s group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.

This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company’s policies and eligibility criteria.

• Compensation for certain positions may vary based on the position’s location.

#LI-AY1