Field Support Representative

About the role

The Field Support Representative (FSR) plays a critical role in ensuring consistent, high-quality retail execution across assigned locations. This role is primarily focused on daily in-store visits, maintaining brand standards for AT&T, supporting retail staff, and capturing field-level insights. FSRs are the frontline ambassadors of AT&T in the field, ensuring that every store visit drives operational excellence and customer readiness.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Maintain and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed.
• Manage all program logistics in coordination with DSI and AT&T.
• Ensure the timely completion of various administrative responsibilities.

Requirements

• 1–3 years of experience in field operations, retail support, or territory management.
• Strong interpersonal and communication skills with a service-oriented mindset.
• Highly organized and self-motivated, with the ability to manage a daily route independently.
• Proficient in using mobile apps and reporting tools for field documentation.
• Reliable transportation and flexibility to travel within the assigned territory.
• Competitive spirit to drive goal achievement.

Preferred Skills

• Experience in wireless, telecom, or consumer electronics retail environments.
• Familiarity with field reporting platforms like Repsly or Salesforce.
• Bilingual (Spanish/English) is a plus.

Benefits

• Annual base salary of $65,000 PLUS bonus.
• Paid Vacation and Sick Time.
• 401k Plan.
• Employee Profit Sharing Program.
• Medical, Dental & Life Insurance.
• Mileage Reimbursement.
• AT&T Wireless Discount.
• Ongoing Training and Development.
• Potential for career growth - we prefer to promote from within!

Pay

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.

Schedule

Specific schedule details not specified, but includes regular in-store visits and participation in regional team calls, training sessions, and field events.