Field Support Representative

Role Overview

The National Field Support Representative supports Field Technicians by troubleshooting service issues at customer locations, utilizing technical and interpersonal skills to resolve internet, video, and telephone problems. They coordinate workload management, acting as traffic controllers to ensure efficient service delivery and directly interface with customers to address their concerns.

Responsibilities

• Assist with provisioning, device configuration, troubleshooting, and signal measurements
• Utilize technology tools to resolve technical issues in real-time
• Coordinate with technicians for efficient service completion
• Provide exceptional customer service and support

Qualifications & Skills

• High School Diploma or equivalent
• Proficiency in MS Office and computer literacy
• Strong problem-solving, critical thinking, communication, and adaptability skills
• Willingness to learn and work various schedules, including nights, weekends, and holidays

Preferred Experience

• 2+ years in telecommunications, call centers, or high-speed data, video, or voice services
• College coursework or experience in technology

Working Conditions & Compensation

Work in a 24/7 call center environment with team support. Compensation ranges from $20.00 to $27.80, influenced by skills, experience, and location. Benefits support employee well-being and career growth, offering opportunities for advancement.