Field Support Representative

About the role

The Field Support Representative (AT&T) at DSI Systems Inc. ensures consistent, high‑quality retail execution across assigned locations. The role focuses on daily in‑store visits, maintaining AT&T brand standards, supporting retail staff, and capturing field‑level insights. Representatives act as frontline ambassadors, building strong relationships with store management, delivering exceptional customer experiences, and upholding merchandising and retail execution standards.

Responsibilities

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer‑experience best practices.
• Visit assigned stores within your territory in person regularly.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer‑experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit‑frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed.
• Ensure merchandising standards are current, meet plan‑ograms, and promotional offerings are presented.
• Manage all program logistics in coordination with DSI and AT&T.
• Complete various administrative responsibilities in a timely manner.
• Collaborate with colleagues to support the success of the project.

Additional responsibilities

• Adhere to supplier policies and procedures.
• Visit a minimum of five stores per day.
• Act as a role model within and outside the supplier organization.
• Maintain a positive and respectful attitude.
• Consistently report to work on time and be prepared to perform duties of the position.
• Manage all expenses effectively and stay within budget.
• Complete other duties as assigned.

Requirements

• 1–3 years of experience in field operations, retail support, or territory management.
• Strong interpersonal and communication skills with a service‑oriented mindset.
• Highly organized and self‑motivated, able to manage a daily route independently.
• Proficient in using mobile apps and reporting tools for field documentation.
• Reliable transportation and flexibility to travel within the assigned territory.
• Competitive spirit to drive goal achievement.

Preferred skills

• Experience in wireless, telecom, or consumer electronics retail environments.
• Familiarity with field reporting platforms such as Repsly or Salesforce.
• Bilingual (Spanish/English) is a plus.

Benefits

• Annual base salary of $65,000 plus bonus potential up to $20,000.
• Paid vacation and sick time.
• 401(k) plan and employee profit‑sharing program.
• Medical, dental, and life insurance.
• Mileage reimbursement.
• AT&T wireless discount.
• Ongoing training and development.
• Potential for career growth with a preference for internal promotion.

Pay

Annual base salary of $65,000, with the potential to earn a bonus of up to $20,000.