Field Support Representative, Member Experience

About the role

Our Member Care team is at the forefront of our business. Your role is easily the most important: support our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us to help deliver the best experience in healthcare.

What You’ll Do

• Visit our clients onsite across Ohio and support members in navigating their Sidecar Health plans
• Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
• Aid our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
• Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
• Provide excellent customer service in a timely and positive manner
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

What You'll Bring

• A reliable personal transportation and the ability to travel up to 30% across the greater Columbus, OH area (locations up to 3 hours away one way) to visit groups and members on-site (travel expenses fully reimbursed)
• A track record of reliability, accountability, and strong communication that enables you to work independently and effectively
• A proactive mindset with strong problem-solving skills — you turn challenges and complaints into solutions and wins
• The ability to educate members on Sidecar Health best practices and create a positive experience at every touchpoint
• A desire to grow within the company — this high-visibility role offers opportunities for professional development and collaboration across teams
• Empathy and relationship-building skills that help you connect with members and partners in meaningful ways
• Flexibility and open schedule availability to meet the needs of members in the field
• Bilingual (preferred)
• Healthcare and/or insurance experience (preferred)

What You'll Get

• A competitive salary (50k-55k) and equity package
• Comprehensive Medical, Dental, and Vision benefits
• A 401k retirement plan
• Paid vacation and company holidays
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Benefits

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.