Field Support Representative

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We have description: Overview: Provide support... Pay is 15.00/hour. Responsibilities: list of duties. Qualifications: Education/Experience, Skills & Abilities, Computer Skills/Tools & Technology, Physical Demands, Work Environment, Language Skills. Also About Us section (company description). Benefits? Not mentioned. Schedule? Not mentioned. Pay is given: 15.00/hour. So we can include Pay section. We need sections: About the role (maybe Overview), Responsibilities, Qualifications (maybe combine Education/Experience and Skills?), Skills, Benefits (none -> omit), Pay, Schedule (none -> omit). Also maybe About Us could be "About the role"? Actually "About the role" is overview. Could also have "About Us" but not in list; we should stick to allowed headings. Use "About the role" for overview. Use "Responsibilities". Use "Qualifications" for education/experience. Use "Skills" for skills & abilities and computer skills? Could separate but we can combine. Use "Pay". Possibly also "Work Environment" but not allowed heading; we could incorporate into Qualifications or Skills? The instruction: Use headings only from list. So we must map content to those headings. If content doesn't fit, we could still include under appropriate heading like Qualifications (includes education/experience, physical demands, work environment, language skills). Skills could include telephone/interpersonal, problem-solving, communication, active listening, time management, adaptability, fast-paced, troubleshooting, computer skills. We must not invent or summarize away detail. Must preserve all substantive information. So we need to include all details from the posting within those sections. Let's extract substantive info: Overview: Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment. Pay: 15.00/hour Responsibilities (Essential Duties and Responsibilities): - Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers. - Occasional Outbound Campaign calls - Provide accurate answers to a variety of issues including but not limited to: * Project related questions * New hire issues * Systems and applications troubleshooting * Materials tracking * Time reporting * Training course troubleshooting * General procedures - Listen to callers’ needs and/or issues and provide helpful solutions. - De-escalate situations involving dissatisfied callers, offering patient assistance and support. - Collaborate with other Agents to improve customer service. - Guide callers through troubleshooting and navigating company sites, apps and/or devices. - Complete orders for requests of materials for various projects - Accurately document calls in a call center database. - Maintain a working knowledge of retail store call procedures by working retail projects and resets in field alongside a Retail Field Representative on occasion to gain experience with Retail Representative and store procedures, product knowledge, and client knowledge. - Complete various tasks as assigned. - Provide project issue escalations to Team Leads and/or People Leaders - This job description does not imply that the above functions are the only tasks that may be performed. Individuals will be expected to follow any other job-related instructions and perform any other job-related tasks as directed by management. Qualifications: Education / Experience: High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry. Skills & Abilities: - Possess telephone and interpersonal and rapport building skills - Demonstrate problem-solving and decision-making skills - Strong communication skills, both written and verbal - Active listening skills - Adept time management and organizational skills - Adaptability and flexibility - Comfort working in a fast-paced environment - Basic troubleshooting skills Computer Skills/Tools & Technology: - Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred. - Experience in BMC Helix and/or other call center databases preferred Physical Demands: - While performing the duties of this position, the team member is regularly required to be able to: Sit, stand, talk, hear and use hands and fingers to operate a computer keyboard, mouse and/or other peripherals. - Light to moderate lifting may be required from time-to-time Work Environment: - Hybrid Office/Remote environment. Remote work or work from home days (Hybrid Office) will require a steady internet connection and a quiet workspace. Language Skills: - English is the primary language skill; however, bilingual skills may be required based on business necessity. About Us (company description): - Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. - As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. - Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel. - With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. - We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. - Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt—let’s build something great together. - Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request. - Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting. - The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) - By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Full time Business Unit: Marketing Salary Range: $15.00 - $15.00 Company: Crossmark Inc. Req ID: 39608 Employer Description: US\PRDCT\CONNECTN\EMP\DESC We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The About Us includes EEO statements etc. We should remove those lines that are boilerplate: "Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com . Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request." That's EEO/accommodation instruction; should be removed. Also "Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting." That's maybe not boilerplate but it's about salary range; but we already have Pay. Might be considered redundant; but we can keep if it's substantive? It's basically repeating pay range. Might be considered boilerplate? The instruction: remove EEO/equal-opportunity/scam-warning boilerplate. The salary range statement is not EEO; it's about compensation. Could keep but we already have Pay section; we could incorporate that info. However we must not repeat job title as heading; we can include Pay section with the hourly rate. Also "The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)" This is likely legal/boilerplate; should be removed. "By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath Acosta, and its subsidiaries, is an Equal Opportunity Employer Job Category: Administration Position Type: Full time Business Unit: Marketing Salary Range: $15.00 - $15.00 Company: Crossmark Inc. Req ID: 39608 Employer Description: US\PRDCT\CONNECTN\EMP\DESC" This includes job category etc. Might be considered metadata; we should drop Job ID etc. But we could keep Job Category, Position Type, Business Unit? Not in allowed headings. Probably drop. Thus About Us section should retain the descriptive marketing mission etc, but remove EEO, accommodation, e-verify, privacy policy, job category etc. Let's craft About Us paragraph: Product Connections is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey. As a full-service marketing agency, we specialize in digital and traditional retail events and demos, experiential marketing, sponsorship activation, and omnichannel shopper marketing. Our mission is to deliver brand solutions that connect products to the right target at the right time, effectively moving consumers down the conversion funnel. With over 10,000 experts in the field and more than 150 corporate employees, we have a range of talents and experience that redefine what it means to be a marketing agency. We pride ourselves on fostering a supportive, collaborative, and inclusive culture where employees are encouraged to think big, grow their skills, and take their careers to the next level. Join Product Connections and discover a workplace where your ideas matter, your growth is supported, and your impact is felt—let’s build something great together. That seems substantive. Now we need to output HTML fragment with headings

for each section we include. Sections we have content for: - About the role (Overview) - Responsibilities - Qualifications (Education/Experience) - Skills (Skills & Abilities + Computer Skills/Tools & Technology + Physical Demands + Work Environment + Language Skills) maybe we could split but we can combine into Skills section; but we need to preserve all details. We'll put them as lists under Skills. - Pay We might also include a section "About Us" but not allowed heading; we could put under About the role? But About the role is overview of job; About Us is company description. Could we treat About Us as "About the role"? Not ideal. The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are the allowed headings. So we should not add other headings like About Us. We could incorporate company description into About the role section? But that would mix job overview with company description; still substantive. Might be acceptable. However the instruction: "Prefer a few substantive sections over many thin ones." So we could have About the role include both overview