Field Support Manager Inspections - New England

About the Role

The field support manager of inspections is responsible for performing inspections of store racking and cantilever systems on a scheduled basis to ensure safety and compliance with National Rack Standards and manufacture guidelines. The role involves coordination and communication with store leadership regarding scheduling, inspection findings, and routine training. The leader is responsible for review of materials needs, identifying opportunities with the inspection app and providing feedback on field trends.

Responsibilities

• Performs and reviews store racking inspections across assigned territory (80%)
• Works closely with store leadership on immediate safety concerns and training on National Racking Standards as applicable (5%)
• Provides feedback on tendencies in the field and opportunities on the inspection process (5%)
• Reviews independent engineering audits of inspection for feedback and learning (5%)
• Performs ad hoc requests as needed (5%)

Territory

This role supports operations across New England including Vermont, Maine, New Hampshire, Connecticut, Rhode Island and Massachusetts. Candidates residing within these states are encouraged to apply, with a preference for those located in Boston due to business volume.

Travel Requirements

Typically requires overnight travel more than 50% of the time.

Physical Requirements

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
• 5 years of work experience
• 1+ year of previous leadership experience

Preferred Qualifications

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 5 years of work experience
• 1+ year of previous leadership experience
• Working knowledge of Microsoft Office Suite
• Working knowledge of Tableau
• Working knowledge of presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Demonstrated project management skills
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
• Excellent written and verbal communication skills

Reporting Structure

This position typically reports to Senior Mgr of Inspections and does not have direct reports.