Field Support Manager Inspections

About the Role

The Field Support Manager of Inspections is responsible for performing inspections of store racking and cantilever systems on a scheduled basis to ensure safety and compliance with National Rack Standards and manufacturer guidelines. This role involves coordination and communication with store leadership regarding scheduling, inspection findings, and routine training. The leader reviews materials needs, identifies opportunities with the inspection app, and provides feedback on field trends.

Responsibilities

• Perform ad hoc requests as needed (5%).
• Review independent engineering audits of inspections for feedback and learning (5%).
• Provide feedback on tendencies in the field and opportunities in the inspection process (5%).
• Perform and review store racking inspections across assigned territory (80%).
• Work closely with store leadership on immediate safety concerns and training on National Racking Standards (5%).

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort (e.g., dust, fumes, or odors).
• Typically requires overnight travel more than 50% of the time.

Qualifications

Minimum

• High school diploma or GED.
• 5 years of work experience.
• 1+ year of previous leadership experience.

Preferred

• Bachelor’s degree or equivalent in a field related to the job.
• 5 years of work experience.
• 1+ year of previous leadership experience.
• Working knowledge of Microsoft Office Suite, Tableau, and presentation software (e.g., Microsoft PowerPoint).
• Demonstrated ability to collaborate and work effectively with cross-functional teams.
• Demonstrated project management skills.
• Ability to convey complex or technical ideas in easy-to-understand terms to diverse audiences.
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
• Excellent written and verbal communication skills.

Skills

• Action Oriented
• Being Resilient
• Business Insights
• Courage
• Decision Quality
• Directs Work
• Drives Vision and Purpose
• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Persuades
• Tech Savvy
• Collaborates
• Cultivates Innovation
• Demonstrates Self-Awareness
• Drives Engagement
• Ensures Accountability
• Instills Trust
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Situational Adaptability
• Balances Stakeholders
• Builds Networks
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Manages Conflict
• Organizational Savvy
• Resourcefulness