Field Support General Manager

About the role

The Field Support General Manager provides operational leadership and management support across Krapf locations as directed by company leadership. This position is responsible for training and mentoring Operations Managers, providing additional support to existing managers, assisting with new contract startups, and providing interim coverage for Area General Manager and Operations Manager based on business needs. Interim assignments will range from 1 day up to 6 months. This position functions beside the General Manager and provides leadership and direction to local operations teams within the scope of each assignment. The individual must be available for deployment to any company location at any time based on business needs, including short-notice and extended assignments.

Responsibilities

• Train and mentor Operations Managers in company policies, procedures, systems, and daily operational responsibilities.
• Provide hands-on coaching to Operations Managers requiring additional support with employee supervision, staffing, dispatch, route coverage, scheduling, customer relations, and administrative responsibilities.
• Evaluate assigned locations, identify operational needs, and work with the Area General Manager or Vice President of Operations to establish priorities, action plans, and follow-up expectations.
• Support new contract startups, including staffing readiness, management training, route preparation, facility readiness, and coordination with supporting departments.
• Provide on-site leadership during startup and stabilization, ensuring a coordinated transition to the permanent management team.
• Act as the Area General Manager or Operations Manager in the event of a vacancy, absences, or transitions, exercising the authority assigned by company leadership.
• Direct daily operations during assigned coverage to maintain safe, reliable transportation services and fulfill customer expectations.
• Partner with Talent Acquisition, Training, Safety, Human Resources, Maintenance, and other departments to resolve staffing and operational concerns.
• Support consistent application of company policies, safety practices, contract requirements, and applicable transportation regulations.
• Assist with employee communication, performance management, and resolution of workplace concerns in coordination with Human Resources and operations leadership.
• Maintain professional relationships with school district representatives and other customers, addressing concerns within assigned authority.
• Review operational reports, staffing levels, service performance, and outstanding issues; communicate progress and concerns to company leadership.
• Maintain daily records including documenting training, assignments, employee actions and items requiring follow-up to facilitate the hand off of daily operations to the appropriate permanent staff member.
• Complete other assigned duties within scope.
• Secure incremental revenues by marketing “trip” opportunities outside of the main revenue contract.
• Assist in developing bid work-ups and analysis and participate in the bid process.

Travel & Work Schedule

The position requires regular local or regional travel between locations. Extensive travel is an essential requirement of this position. The employee must be available for deployment to any Krapf location at any time as directed by company leadership. Assignments may require short-notice travel, overnight accommodations, and continuous extended periods away from the employee’s home location. The work schedule must accommodate operational needs and may include early mornings, evenings, weekends, and emergency coverage. Assignment location, duration, and responsibilities will change based on business needs.

Direct Reports

Direct supervisory responsibilities will vary by field assignment and may include oversight of local management, employees and equipment when serving in the field assignment. Provides training, coaching, and operational direction to location staff.

Expectations

• Support Krapf vision and mission in all activities
• Demonstrate Krapf Core Values of commitment, open communication, respect and excellent service
• Represent Krapf in a professional, business-like manner
• Comply with all Krapf employee and safety policies

About the company

Krapf Group Vision: Provide the best passenger transportation anytime, anywhere. Krapf is serious about service and safety. We are one of the largest private, family-owned school bus contractors in the U.S. In addition, Krapf has transit, paratransit and charter lines of business. Founded in 1942 with two employees, Krapf has grown to thousands of employees in multiple states. Krapf Corporate Headquarters is located in West Chester, Pennsylvania.

Qualifications

• Operations management and supervisory ability
• Basic accounting
• Excellent communications and customer service skills
• 3 to 5 years' management experience in a bus operations environment
• Computer literacy

Education

High school diploma or equivalent required. Associate’s or bachelor’s degree in business administration, management, or a related field highly preferred. Equivalent relevant experience may be considered in place of a degree.

Safety Sensitive Status

This job is considered Safety-Sensitive and incumbents are subject to random substance, drug and alcohol testing.