Field Support Coordinator

About the role

A Skydio Field Service Coordinator (FSC) is responsible for coordinating field service operations for Skydio X10 Dock products. As part of the Customer Support Operations team, the FSC serves as a point of coordination between customers, Field Service Technicians, third-party service providers, Customer Support, and internal operations teams. The FSC manages the complete lifecycle of service work orders—from creation through completion—ensuring service appointments are scheduled efficiently, required parts are available, documentation is complete, and repairs are tracked through resolution.

Key Responsibilities

• Schedule and coordinate field service appointments with customers, Field Service Technicians, and third-party service providers.
• Manage work orders from creation through completion, ensuring timely updates and accurate documentation.
• Maintain accurate service documentation within Jira, Salesforce, and other related business systems.
• Communicate service status, scheduling updates, and logistical information to internal stakeholders and customers.
• Identify scheduling conflicts, resource constraints, and process improvements to optimize field service operations.

What would make you a good fit

• Experience coordinating field service operations, service scheduling, dispatch, or technical support.
• Strong organizational skills with the ability to manage multiple work orders simultaneously.
• Experience using Atlassian Jira, Salesforce, or similar CRM and ticketing platforms.
• Order management experience.
• Familiarity with RMA processes and service logistics.
• Experience coordinating third-party vendors or field service providers.
• Excellent written and verbal communication skills.
• Strong customer service mindset.
• Interest in robotics, drones, or connected hardware products is a plus.

Nice to Have

• Experience supporting Public Safety, Utilities, or Infrastructure customers.
• Knowledge of inventory, logistics, or parts fulfillment processes.
• Experience with service analytics and operational reporting.
• Experience creating and tracking sales orders or parts fulfillment requests.
• Strong interpersonal and customer communication skills.
• Experience with Jira, Salesforce, or equivalent service management platforms.
• Proficiency with Microsoft Office and Google Workspace.
• Ability to analyze issues, identify process improvements, and drive work to completion.

Pay

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles.

The annual base salary range for this position is $70,000 - $95,000*