Field Support Coordinator

About the role

Senior Helpers of Dayton is looking for a reliable, flexible, and experienced Field Support Coordinator to support both our clients and caregiving team in the field. This position is ideal for someone who thrives in a fast-paced environment, can adapt to frequent schedule changes, and is passionate about providing high-quality care and leadership support.

Responsibilities

• Provide initial care for new clients to ensure a smooth transition and quality care
• Cover shifts in caregiver call-out situations until permanent coverage is assigned
• Assist with Start of Care (SOC) visits and client introductions
• Meet caregivers in the field to provide support, training, and skill evaluations
• Ensure caregivers are following the Plan of Care (POC)
• Complete documentation, progress notes, and incident reports
• Assist with office duties when needed, including answering phones and relaying information to management
• Participate in on-call rotation one week per month
• Support daily operations and complete additional tasks assigned by management

Requirements

• STNA Certification REQUIRED
• Reliable transportation REQUIRED
• Must be willing and able to drive up to 100 miles per day
• Strong communication and leadership skills
• Ability to adapt in a dynamic work environment
• Weekend availability as needed

Schedule

• Flexible hours between 7:00 AM - 7:00 PM
• 40-hour work week required
• Typical schedule: 8:00 AM - 4:00 PM unless otherwise directed

Pay

Competitive pay: $15-$20/hour

Benefits

• Bonus Program
• Supportive team environment
• Growth opportunities