Field Supervisor, Switchgear and Busbar

Responsibilities

• Supervise, train and assist other field service technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on electrical apparatus and electrical systems.
• Supervise large projects requiring specialized skills such as acceptance tests, commissioning of larger substations, supervising “turnkey” projects, detailed power survey and other types of electrical consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.
• Responsible for registering Area associates for training needed to progress in the job progression.
• Oversee and schedule all OJT requirements of Area associates to complete training.
• Provides guidance to others on complicated situations.
• Maintain certifications per Job Progression table.
• Assist in development of Safety and Quality procedures/guidelines.
• Provide accurate and timely reporting according to company guidelines.
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy.
• Maintain company property according to company policies.
• Provide proper and adequate communication to internal and external customers.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.
• In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates.
• Able to conduct themselves in a high degree of professionalism, and of service delivery.
• Able to handle stressful situations and provide a calming effect to customer.
• A high degree of communication, supervisory, organizational and management skills are required.
• Valid driver’s license is required.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Ability to summarize and report all work related tasks performed.
• Able to give technical assistance via the telephone to customers on a regular basis.
• Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site.
• Must have ability to regularly lift at least 50 pounds.

Qualifications

• Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience OR High school education or equivalent and ten years minimum same or similar work experience.
• Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al.
• Strong knowledge of the National Electrical Code and various industry standards, such as OSHA and NFPA.
• Provide on-site customer consultation, must be able to present themselves as an expert in the field.
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations.
• A high degree of communication, supervisory, organizational and management skills are required.
• Valid driver’s license is required.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Ability to summarize and report all work related tasks performed.
• Able to give technical assistance via the telephone to customers on a regular basis.
• Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation.
• Recommend and direct activities at a customer site by leading technical activities of other technicians at a customer site.
• Must have ability to regularly lift at least 50 pounds.