Controls Service Field Supervisor

Overview

The Controls Service Field Supervisor is a mid-level leadership position that combines direct field operations with team supervision. This is a working supervisor role, with approximately 50% of the time spent in the field performing technical duties, assisting with complex jobs, and conducting quality inspections.

Responsibilities

• • Spend 50% of time in the field performing the physical duties of a technician, assisting with complex installations/repairs, and providing hands-on technical support.
  • Supervise & Mentorship
  • Directly supervise Georgia field service technicians; promote self-discipline, self-development, and enthusiasm within the team.
  • Technician Scheduling
  • Work closely with the Controls Support Representative and Dispatch to optimally schedule technicians, maximizing billable utilization while meeting customer response time KPIs.
  • Safety Leadership
  • Drive a zero-injury safety culture by ensuring all team members adhere to safety standards, conducting site safety inspections, and maintaining high division driver scores.
  • Quality Control
  • Perform monthly planned preventive maintenance (PPM) and service repair quality inspections to ensure work meets company and customer standards.
  • Financial Management
  • Track and manage the financial performance of the service department, including revenue, gross margin, and labor utilization (Service P&L).
  • Technical Escalation
  • Serve as the first point of escalation for complex technical service issues, utilizing expertise in multiple manufacturer systems (Schneider, Tridium, Distech).
  • Resource Management
  • Monitor and control budget items such as tools, uniforms, and materials; maintain and track inventory for service operations.
  • Training
  • Identify additional training needs on emerging technologies and industry trends; train technicians in company philosophy and core values.

Qualifications

• Experience: Minimum of 8 years of experience as a control technician, with at least 2 years in a supervisory or lead role preferred.
• Technical Expertise: Knowledgeable in multiple control manufacturer systems; certifications in Tridium Niagara N4/AX, Schneider EcoStruxure, and/or Distech are highly preferred.
• Physical Requirements: Ability to work in mechanical rooms, ceilings, and rooftops; must be able to lift 50+ lbs. and operate tools safely.
• Leadership Skills: Proven ability to mentor others, make critical on-the-job decisions, and communicate effectively with customers and management.
• Educational Background: High school degree or equivalent required; strong knowledge of building management system (BMS) structures.
• Travel: Ability to travel up to 50% within the Georgia and Alabama division to support field operations.

Why Join Us?

We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization. Physical Demands This position involves tasks that may require climbing ladders, lifting and carrying items weighing over 50 pounds, identifying wire colors for electrical work, and working in confined or elevated spaces. The role may also include exposure to seasonal temperature variations, dust, dirt, allergens, and refrigerants. Employees may be required to work in tight or enclosed areas.

Equal Opportunity Employer

EMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com.