Field Superintendent-Existing Installation

About the role

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units to meet quality, safety, and customer satisfaction standards. They also oversee employee selection, training, and safety.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under supervision.
• Support sales staff in estimating service orders, scheduling, and executing orders, and investigating and resolving customer complaints.
• Manage ongoing project audits to ensure compliance with performance standards.
• Develop and implement manpower selection, training, and performance appraisal programs to enhance productivity and quality improvement.
• Implement route management strategies to control manpower to a minimum level while ensuring uniform application of preventive maintenance procedures.
• Develop a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling to support productivity improvements.
• Maintain and manage proactive relationships with local IUEC business agents.
• Advise Area management on competitor activity related to pricing, performance, and manpower.

Requirements

• Minimum high school education.
• Minimum three to five years’ experience in installation and service of elevators/escalators.
• One year as lead mechanic to demonstrate leadership ability.
• A working knowledge of elevators and escalators to manage and direct field personnel.
• Effective communication skills, both verbally and in writing, and proven leadership skills.
• Ability to interpret customer concerns and mobilize necessary internal resources to ensure customer satisfaction.
• Necessary skills and experience to motivate hourly employees and foster teamwork.
• Ability to communicate with and influence business agents, inspectors, etc., in resolving disputes.

Qualifications

• Full-time position.
• Compliance with EEO/AA requirements.

Skills

• Leadership skills.
• Customer service orientation.
• Technical expertise in elevator and escalator systems.
• Strong problem-solving abilities.
• Excellent communication and interpersonal skills.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans.
• 3 weeks’ vacation, increasing with tenure, 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition Reimbursement.
• Parental Leave – 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the job.