Field Superintendent-Existing Installation

About the role

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units to meet quality, safety, and customer satisfaction standards. They also manage employee selection, training, and safety.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety.
• Support sales staff in estimating service orders, scheduling, and executing orders, and investigating and resolving customer complaints.
• Manage ongoing project audits to ensure performance standards of quality, completeness, and safety.
• Develop and implement manpower selection, training, and performance appraisal programs.
• Implement route management strategies to control manpower to a minimum level while ensuring uniform application of preventive maintenance procedures.
• Develop a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling to support productivity improvements.
• Maintain and manage proactive relationships with local IUEC business agents.
• Advise Area management on competitor activity related to pricing, performance, and manpower.

Requirements

• Required level of education to perform essential functions, including any specialized education requirements, licenses, and/or certificates.
• Minimum three to five years’ experience in installation and service of elevators/escalators, with at least one year as a lead mechanic to demonstrate leadership ability.
• Working knowledge of elevators and escalators to manage and direct field personnel.
• Effective communication skills, both verbally and in writing, and proven leadership skills.
• Ability to interpret customer concerns, mobilize internal resources, and ensure customer satisfaction while minimizing cost and human resources disruption.
• Skills to teach hourly employees the Company's methods of quality, productivity, and safety, and persuade them to follow practices and procedures fostering teamwork and improving quality and productivity.
• Ability to communicate with and influence business agents, inspectors, etc., in resolving disputes and demonstrating fair value to customers.

Qualifications

• High school diploma or equivalent.
• Minimum three to five years’ experience in installation and service of elevators/escalators.
• One year as a lead mechanic to demonstrate leadership ability.
• Working knowledge of elevators and escalators.
• Effective communication skills, both verbally and in writing.
• Proven leadership skills.
• Ability to interpret customer concerns, mobilize internal resources, and ensure customer satisfaction while minimizing cost and human resources disruption.
• Skills to teach hourly employees the Company's methods of quality, productivity, and safety, and persuade them to follow practices and procedures fostering teamwork and improving quality and productivity.
• Ability to communicate with and influence business agents, inspectors, etc., in resolving disputes and demonstrating fair value to customers.

Skills

• Leadership
• Customer Service
• Communication
• Problem Solving
• Teamwork
• Training
• Project Management

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.

Pay

• Details about pay structure are not specified in the job posting.

Schedule

• Details about the schedule are not specified in the job posting.