Field Superintendent - Existing Installation

About the role

The Field Superintendent – Existing Installation is responsible for the servicing and repair of all assigned units to meet quality, safety, and customer satisfaction standards. The position involves managing employee selection, training, and safety, supporting sales efforts, and developing programs for productivity and quality improvement.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under supervision.
• Support sales staff in estimating service orders, scheduling, and executing orders, and investigating and resolving customer complaints.
• Manage ongoing program of project audits to ensure compliance with performance standards.
• Develop and implement manpower selection, training, and performance appraisal programs.
• Implement route management strategies to support uniform application of preventive maintenance procedures and control manpower levels.
• Develop a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling to support productivity improvements.
• Maintain and manage proactive relationships with local IUEC business agents.

Requirements

• Bachelor's degree preferred or 3+ years of technical experience in the elevator industry or related field.
• Experience in installation and service of elevators/escalators preferred.
• Prior supervisory experience with a unionized workforce is preferred.
• Computer proficiency required. Experience in Microsoft Office suite software, Lotus Notes, and SAP is preferred.
• Ability to communicate effectively, both verbally and in writing.