Field Superintendent-Existing Installation

About the role

The Field Superintendent, Existing Installations (EI) is responsible for the servicing and repair of all assigned units to meet quality, safety, and customer satisfaction standards. They also oversee employee selection, training, and safety.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under supervision.
• Support sales staff in estimating service orders, scheduling, and executing orders, and investigating and resolving customer complaints.
• Manage ongoing program of project audits to ensure conformance of performance standards.
• Develop and implement manpower selection, training, and performance appraisal programs.
• Implement route management strategy to control manpower to a minimum level while ensuring uniform application of preventive maintenance procedures.
• Develop a spirit of teamwork and dedication to quality improvement among all employees.
• Evaluate and initiate requests for tooling to support productivity improvements.
• Maintain and manage proactive relationships with local IUEC business agents.
• Advise Area management on competitor activity related to pricing, performance, and manpower.

Requirements

• Required level of education to perform essential functions, including specialized education requirements, licenses, and/or certificates.
• Minimum three to five years’ experience in installation and service of elevators/escalators, with one year as lead mechanic to demonstrate leadership ability.
• Working knowledge of elevators and escalators to manage and direct field personnel.
• Ability to communicate well, both verbally and in writing, and proven leadership skills.
• Necessary skills and experience to interpret customer concerns and mobilize internal resources to ensure customer satisfaction, minimize cost and human resources disruption, and foster teamwork and quality improvement.
• Ability to teach hourly employees the Company's methods of quality, productivity, and safety and persuade them to follow practices and procedures that improve quality and productivity.
• Ability to communicate with and influence business agents, inspectors, etc., in resolving disputes and demonstrating fair value to customers.

Qualifications

• Full-time position available.
• Must be able to work flexible hours, including evenings and weekends.
• Valid driver’s license and good driving record.
• Ability to lift up to 50 lbs.

Skills

• Strong communication and problem-solving skills.
• Leadership and team-building abilities.
• Customer service orientation.
• Knowledge of elevator and escalator systems.
• Ability to read and interpret blueprints and technical drawings.
• Proficiency in Microsoft Office Suite.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition reimbursement - eligible after 6 months of service.
• Parental leave - 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate shifts and overtime as needed.