Field Superintendent-Existing Installation

Location: Houston, TX, United States

About the role

As a Field Superintendent-Existing Installation, you will be responsible for the servicing and repair of all assigned units to meet customer and Company requirements related to quality improvement, safety, cost improvement, and customer satisfaction. This role supports Area objectives and may include a sales component depending on the candidate. You will also oversee employee selection, training, and safety for all assigned projects.

Responsibilities

• Ensure maintenance meets Area and Company quality standards and contract requirements.
• Implement customer and Company requirements for quality, performance reliability, and passenger safety for each project under supervision.
• Support sales staff in estimating service orders, scheduling, executing orders, and resolving customer complaints.
• Manage an ongoing program of project audits to ensure conformance with performance standards for quality, completeness, and safety.
• Develop and implement programs for manpower selection, training, and performance appraisal to meet productivity and quality improvement objectives.
• Implement route management strategies to ensure uniform application of preventive maintenance procedures while controlling manpower levels.
• Foster teamwork and dedication to quality improvement among all employees.
• Evaluate and request tooling to support productivity improvement.
• Maintain proactive relationships with local IUEC business agents.
• Advise Area management of competitor activity related to pricing, performance, and manpower.

Requirements

• Bachelor’s degree preferred or equivalent in relevant work experience in the elevator industry or other technical field.
• 5+ years of technical leadership experience preferred.
• Working knowledge of elevators and escalators to manage and direct field personnel.
• Strong verbal and written communication skills with proven leadership abilities.
• Ability to interpret customer concerns and mobilize internal resources to ensure customer satisfaction while minimizing cost and resource disruption.
• Sound judgment in motivating, training, and assigning work to employees while meeting customer requirements.
• Ability to teach Company methods of quality, productivity, and safety to hourly employees.
• Persuasive skills to encourage adherence to practices and procedures that foster teamwork and improve quality and productivity.
• Ability to communicate with and influence business agents, inspectors, and customers to resolve disputes and demonstrate fair value.

Benefits

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental, and Vision Plans effective from the first day of hire.
• 3 weeks’ vacation (increases with tenure), 7 sick days, 3 floating holidays, and 8 Company Observed Holidays.
• Tuition Reimbursement eligible after 6 months of service.
• Parental Leave: 100% base pay for 6 consecutive weeks within the first year of a child’s birth or adoption.
• A wide range of development opportunities to boost professional and leadership growth.