Field Specialist - RYOBI Experience Team (Remote Raleigh Area)

Primary Responsibilities

• Diagnosing and repairing TTI riding mowers in the field
• Recruiting and training new service centers for riding mower repair programs
• Training existing service centers within territory on current and new riding mowers
• Being a subject matter expert on riding mower programs
• Visiting customer residences to diagnose and repair mowers
• Visiting service centers when needed for repair assistance
• Keeping constant communication channels open with all TTI parties
• Conducting phone support for customers and service centers when needed
• Providing performance reports when requested
• Working with engineering and project management on current issues identified

Requirements

• Extensive travel within territory and some overnight stays
• Mechanically inclined - Specific rider repair training will be provided
• Ability to problem solve and have critical thinking skills
• Prior presenting and/or training skills preferred
• Strong written and oral communication skills
• The ability and desire to satisfy consumers and end-users with little guidance or management intervention
• Empathy and ability to relate to customers is necessary