Field Solutions Associate

About the role

The Field Solutions Associate plays a critical role in ensuring the seamless execution and management of field operations within a dynamic corporate environment. This position leads the onsite installation of the Intelligent Locations system, coordinating multi-site deployments and validating compliance and performance to confirm customer readiness for operational handoff, customer success, and sustained value delivery. The role requires close collaboration with cross-functional internal, partner, and customer teams to deploy the solution as designed and ensure delivery against the success metrics aligned during the sales process, resolving operational issues in real time.

Responsibilities

• Execute hardware deployment at new customer sites from signed contract to handoff to the customer success team.
• Monitor and analyze operational performance metrics to identify areas for improvement in system operation and implement corrective actions.
• Collaborate with internal teams including finance, customer success, engineering and management to streamline processes and resolve issues.
• Support the development and execution of operational strategies and initiatives to enhance productivity and service quality.
• Prepare detailed reports and presentations for customers to communicate operational status and project outcomes.
• Conduct site visits to plan installation locations with adherence to protocols and operational guidelines.
• Aid in training and mentoring junior staff to build a knowledgeable and efficient field operations team.

Requirements

• Minimum Qualifications: Bachelor’s degree in Business, Operations Management, Engineering, Technology, or related field. 3 to 6 years of experience in field operations or a similar role within a corporate environment. Ability to travel frequently to various field locations across the United States. Up to 70% of the time. Strong understanding of operational processes, compliance requirements, and performance metrics. Proficiency in Microsoft Office Suite and experience with operational management software. Excellent communication and organizational skills with the ability to manage multiple priorities.
• Preferred Qualifications: Advanced certifications such as Six Sigma, PMP, or Lean Management. Familiarity with data analysis tools and techniques to support decision-making. Demonstrated leadership experience in managing cross-functional teams.

Skills

• Strong organizational and communication skills to effectively coordinate and optimize field operations
• Proficiency with operational software and data analysis tools to monitor performance metrics and drive continuous improvement
• Proven problem-solving skills to address operational challenges and implement solutions in collaboration with cross-functional teams
• Strong leadership capabilities, that could include advanced certifications and/or strong interest in pursuing additional professional development opportunities
• Ability to foster a culture of continuous improvement and operational excellence
• High adaptability and strong time-management skills to efficiently manage multiple projects and site visits across diverse locations