Field Services Technician - Lowell, MA

About the role

Vivint Smart Home, an NRG owned company, is seeking Field Service Technicians to join its nationally recognized team. The role combines technical expertise with sales opportunities, focusing on installing and servicing smart home technology while identifying and selling upgraded solutions.

Responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems.
• Evaluate customer homes to recommend and sell equipment upgrades or service enhancements on-site.
• Train homeowners on using their new system to protect their families.
• Benefit from consistent coaching and leadership training to advance within the national organization.

Requirements

• A valid driver’s license and a good driving record.
• Ability to lift and carry up to 45 lbs.
• Ability to climb ladders (up to 14 feet).
• Comfortable bending, kneeling, and standing for extended periods.

Qualifications

We hire for attitude and train for skill. We welcome candidates with a sales mindset, experience in retail, B2C sales, insurance, or service-based sales, and a customer-first attitude. Technical aptitude in areas such as cable/satellite install, pest control, construction, or solar is helpful but not required.

Skills

Technical skills in installation, service, and troubleshooting of smart home technology. Sales skills to identify and sell upgraded solutions. Customer service skills to build rapport with diverse customers.

Benefits

Comprehensive, Paid Training: Virtual & on-the-job training, as well as ongoing coaching & support from leaders & teammates who care about your success. Zero Commute: Take-home company vehicle and gas card for work use. Work-Life Balance: 4-day work weeks (4/10 schedule, includes Saturdays). Fully Equipped: We provide all tools, a cell phone, a tablet, and paid licensing required for job duties. The Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!).

Pay

The base hourly range for this position is: $23.32 - $25.79*

Schedule

4-day work weeks (4/10 schedule, includes Saturdays)