Field Services Technician - Lowell, MA

About the role

At Vivint, you’ll be the face of smart home technology, installing cutting-edge systems and providing expert advice to help customers feel secure and connected.

Responsibilities

- Install, service, and troubleshoot security cameras, smart locks, and home automation systems. - Evaluate customer homes to recommend and sell equipment upgrades or service enhancements. - Train homeowners on using their new system to protect their families. - Conduct a safety analysis of every home to ensure a safe workplace for both the technician and the customer.

Requirements

- Valid driver’s license and a good driving record. - Ability to lift and carry up to 45 lbs. - Ability to climb ladders up to 14 feet and work in confined spaces. - Comfortable bending, kneeling, and standing for extended periods.

Qualifications

- Sales mindset: Experience in retail, B2C sales, insurance, or service-based sales is a major plus. - Customer-first attitude: Ability to act with integrity while building rapport with diverse customers. - Technical aptitude: Experience in cable/satellite install, pest control, construction, or solar is helpful but not required.

Benefits

- Total compensation: Competitive hourly base pay + uncapped commission and performance incentives. - Comprehensive, paid training: Virtual & on-the-job training, as well as ongoing coaching & support. - Zero commute: Take-home company vehicle and gas card for work use. - Work-life balance: 4-day work weeks (4/10 schedule, includes Saturdays). - Fully equipped: All tools, a cell phone, a tablet, and paid licensing required for job duties. - Perks: 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, an Employee Stock Purchase Program & employee pricing on Smart Home equipment. - Adventure: Opportunity to earn a yearly company-paid incentive trip (plus one guest!). - Safety culture: Strong emphasis on safety, with a safety analysis conducted for each home.

Schedule

- 4-day work week (4/10 schedule, includes Saturdays).

Pay

- Base hourly range: $23.32 - $25.79

Skills

- Technical expertise in areas such as cable/satellite install, pest control, construction, or solar. - Sales and consultative selling skills. - Customer service and rapport-building abilities. - Physical stamina and dexterity to perform tasks such as lifting, climbing, and working in confined spaces.

Benefits

- Medical, vision, and dental coverage. - 401(k) with a 6% match. - Employee Stock Purchase Program. - Flexible Spending Accounts.