Field Service Technician (MA)

Key Responsibilities

• Responsible for providing outstanding CUSTOMER SERVICE.
• Visually inspects, tests, and listens to machines and equipment to locate causes of malfunctions.
• Discusses machine operation variation with customers to diagnose problem and repair machines.
• Dismantles machine parts to detect wear, misalignment, or other problems.
• Removes and replaces worn or defective parts.
• Installs new or repaired parts; clean and lubricate machinery.
• Realigns and adjusts components such as spindles and clutches.
• Installs and repairs electronic components of machinery or equipment.
• Starts machines and equipment to test proper operation following repair.
• Organizes and plans with dispatcher follow-up repairs on equipment when all ordered parts have been received.
• Schedules and coordinates repairs and preventive maintenance (PM) at similar locations on the same day, as time and location permits.
• Schedules new service requests with dispatcher in the same working area, as time permits.
• Completes timecards accurately and completely throughout the day.
• Records and reports work orders, parts, supplies ordering, and a daily agenda.
• Enters work orders, submits parts orders, and completes all required paperwork through tech portal / ERP System while at each location.
• Organizes parts received for van stock and follows up on customer repairs.
• Works efficiently with dispatcher for most productive route each day.
• Treats company equipment (i.e. vehicle, tools, phone, fax, credit card, and parts) as if they were his/her own and follows PM’s guidelines on company provided vehicle.
• Performs additional duties, tasks, responsibilities, as a supervisor may deem necessary.
• Works safely in different types of environments and always puts SAFETY FIRST.

Competencies and Skills

• High school diploma or general education degree (GED); good mechanical aptitude/skills.
• Self-starter with entrepreneurial spirit who operates business within the framework of each customer's business structure.
• Good driving record.
• Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent time-management skills.

Language Skills

• Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers.

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Detail oriented
• Excellent listener
• Determination to be own manager
• Skilled in the use of hand and mechanical tools
• Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest

Physical Demands

• While performing the duties of this job, the associate is occasionally required to drive long hours. The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell.
• The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds.
• Grease Tank Installers will need ability to move tanks up to 400lbs with hand truck/dolly.
• Grease tank installers will need to be able to work on a ladder running overhead piping.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Work environment includes frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals.

Work Environment

• Frequent travel up to an average of 300 miles per day.

Miscellaneous

• Income is based on an hourly pay structure, with a ½ hour start of the day and end of the day reduction for commute time.